|Extra Time Online|
|Product Offered: Timeshare Holidays.|
|Transparency evaluation:||Legal entity not provided on website. Transparency Failure|
|Actions by authorities:||None known|
|Verified Information**:||None known|
|As supplied by business|
|Business Address:||Not verified and not present on website|
|Phone Number:||0800 198 5001|
|Email Address:||Not verified and not present on website|
|We contacted this business by website form on 03/07/2014 and 10/07/2014. We asked for confirmation of company registration details and the business trading address. We also asked for a response to specific online allegations.
On 22/01/2015 the business responded to an e-mail directed to The Gift Company on 19/01/2015:
"I am aware as someone who has been involved in the running of this company (and related companies) for the last 14 years that we have had some clients who have not been totally happy with their product they have purchased. As a company we are also aware that the majority of these clients utilised the internet to air their views in 2008 – 2011 when the company was providing services to 2,000 clients a week and like all other companies incurred some problems within the service department down to the sheer volume of clients.
This was the catalyst for us as a company to work together to make sure that customer service department worked hand in hand with the sales department and the changes that was made resulted in a better all-round service being provided to our clients. This company is totally transparent we are proud of the fact that we pioneered travel rewards and incentives within Europe and we have been involved in business long enough to understand that to open for the length of time we have and serviced the amount of clients we have that we are unlike any other company within our sector. Our ethos is service first sale second and that is why we have so many referral’s each day and why we have 42% of our client base that have been with the company for more than a 5 year period.
If you need any further information on this matter then please advise."
|This business does not provide information regarding their legal entity and business address on their website. We are currently waiting for a response to our enquiries regarding this.
They have therefore been marked as failing the Timeshare Business Check transparency tests.
If you are contacted by this business, please report to Timeshare Business Check and / or seek advice from a trusted and reliable lawyer or a government approved consumer organisation.
Warning - Unsatisfied concerns
|Information & disclaimers:|
|Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 11/02/2015|
|If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.|
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