ASA Uphold Complaint against Solution for Timeshare

ASA

The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Solution For Timeshare http://www.solutionfortimeshare.com/. The complaint includes the Swedish version of the site Slapp Din Timeshare http://www.slappdintimeshare.com/.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force http://www.timesharetaskforce.org/ which KwikChex manages.

The complaint challenged whether reviews on the sites were genuine – on the basis that reviews with the same wording appeared under different names on the two sites – a clear indication of review fraud.

Connected websites and businesses

The following websites were also traced as being connected by IT traces and phone numbers.

Law of Timeshare http://lawoftimeshare.com/

Release Your Timeshare http://releaseyourtimeshare.co.uk/ (Also reached on http://releaseyourtimeshare.com/)

It is noticeable that none of the sites publishes information about ownership, legal entity details or contact information – a breach of law under the Companies (Trading Disclosures) Regulations 2008.

The ITRA connection

In addition, follow up investigations revealed links to the ITRA (International Timeshare Refund Action) operations.

All of the connected websites can be found on the Timeshare Business Check website – http://timesharebusinesscheck.org/solution-for-timeshare/

Many of these connected sites also breach such laws – and are connected also with actions taken by the UK authorities in 2012 – http://www.rbwm.gov.uk/web/ts_club_class_holidays_wound_up.htm

ITRA was itself the subject of a related upheld ASA complaint in 2011 – http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx#.VRFvsfnF9x4

This again clearly demonstrated the link between ITRA and the notorious ‘Club Class businesses.

For recent advice about checking on timeshare and other related businsses, click here

The details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

Clarification post Timeshare Consumers Association and ITRA

TTF250x100

Further to an exchange of emails between KwikChex and the Timeshare Consumers Association (TCA) regarding International Timeshare Refund Action (ITRA).

http://www.timeshareconsumerassociation.org.uk/2014/11/28/itra/
Contained within this article are the following statements:

“ITRA is the most successful company who actions claims against the timeshare industry and who act on behalf of consumers against resorts.”

“we have not had 1 complaint in 6 months about ITRA.”

“In rebuttal the TCA has says “we have no recorded complaints about ITRA”.”

“ITRA have a network of law firms in and around Europe who action many, many claims on behalf of UK Consumers. They have networks and procedure in place and for those consumers who engage them to assist them in mounting legal actions.”

“in reality ITRA are only assisting consumers.”

“it would be very true to say is that the industry attack is based on a completely wrong and blighted premise.”

“If there operations (as suggested by the industry) were bogus, there would exist copious amounts of independent reportable cases which have been uncontaminated by the industry and as to their antics. Again this proof is bitterly lacking.”

We wish to clarify that advice was provided to the TCA with regard to this content on 29th and 30th November 2014.

We have provided the TCA with the following:

Information regarding action taken by the UK authorities to close companies that have a shared ownership basis with ITRA. ITRA was inextricably linked with these businesses and this was cited in evidence.

A link to an ASA ruling concerning ITRA – http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx

Details of authenticated consumer complaints against ITRA.

On 30th November 2014, a further response was received from the TCA indicating that they were grateful for us bringing the evidence to their attention, were addressing the matter and (quote) “will shortly deal with ITRA and in our own way”.

Link to verified information on ITRA and associated businesses – http://timesharebusinesscheck.org/international-timeshare-refund-action-itra/

International Timeshare Refund Action (ITRA)

Preview by Thumbshots.comInternational Timeshare Refund Action (ITRA)
www.itra.net and www.itra.co.uk*
Product Offered: Compensation Claim / Class Action.
Transparency evaluation:Legal entity not provided on website. Transparency Failure
Actions by authorities:Seven associated businesses closed by UK authorities:
Club Class Concierge Plc
Bridge View Consultants
Club Class Holdings Ltd
Club Class Corporation Plc
Club Class International Plc
Club Class Concierge Ltd
Club Class Plc

ASA Adjudication on International Timeshare Refund Action (incorporated in the Seychelles) t/a ITRA,PO Box 561, PMB G416,Gibraltar
http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx
Verified Information**:Unable to verify registered company details

Response to our enquiry received from Gibraltar Consumer Affairs on 26th November 2014 - 'ITRA are not in fact registered in Gibraltar, nor are they operating from here.'
Other Sources*:Daily Mail article: Can you trust a firm that says it can get rid of your timeshare - for a price?
http://www.thisismoney.co.uk/money/news/article-3810740/Can-trust-firm-says-rid-timeshare-price-families-did-lived-regret-it.html

Daily Mail Article: Couple win £7,000 victory over faulty timeshare escape contract following 18-month legal battle, Thisismoney.co.uk
http://www.thisismoney.co.uk/money/bills/article-3709511/Couple-win-7-000-victory-faulty-timeshare-contract-following-18-month-legal-battle.html

KwikChex Blog - KwikChex can report on a court victory for two consumers regarding International Timeshare Refund Action (ITRA)
http://timesharebusinesscheck.org/kwikchex-can-report-on-a-court-victory-for-two-consumers-regarding-international-timeshare-refund-action-itra/


Memorandum to Parliament by Tony Sedgwick on ITRA and related companies http://www.publications.parliament.uk/pa/ld200708/ldselect/ldeucom/18/18we10.htm

ITRA | Mindtimeshare http://mindtimeshare.me/2012/10/10/club-class-itra-international-timeshare-refund-action-is-it-really-their-end/

Insolvency Service Winds Up Seven Club Class Companies http://insidethegate.com/2012/10/insolvency-service-winds-up-seven-club-class-companies/

Daily Mail Article: Freedom! I help a reader get rid of a timeshare
http://www.thisismoney.co.uk/money/experts/article-2217238/TONY-HETHERINGTON-Freedom-I-help-reader-rid-timeshare.html#ixzz3TQOurxoh

Daily Mail Article: 'Angel' for timeshare refunds falls to earth http://www.thisismoney.co.uk/money/experts/article-2072504/TONY-HETHERINGTON-Angel-timeshare-refunds-falls-earth.html
RDO Member:No
Contact DetailsAs supplied by business
Business Address:Churchill House, 1 London Road, Langley, Berks, SL3 7FJ, UK
Phone Number:0044 (0)20 8166 9881
Email Address:claims@itra.net
Other associated trading names
ITRA http://www.itra.net/ Timeshare Business Check Profile
Baker & Siluad Managers Ltd http://www.bakerandsiluad.com/ Timeshare Business Check profile
Cancel Our Timeshare www.cancelourtimeshare.com Timeshare Business Check profile
Cashback Europe PLC www.cashbackeurope.com Timeshare Business Check profile
CLC Action Group www.clcactiongroup.com (redirects to ownersaction.com) Timeshare Business Check profile
Club Class www.clubclass.net Timeshare Business Check profile
Club Class Concierge www.clubclassconcierge.com Timeshare Business Check profile
Club Class Holidays www.clubclasscorporation.net Timeshare Business Check profile and www.clubclassholidays.com Timeshare Business Check profile
Club Class Marketing www.clubclassmarketing.com (under construction) Timeshare Business Check profile
Eurafric http://www.eurafric.net Timeshare Business Check Profile
European Claims Centre http://www.europeanclaimscentre.com/ Timeshare Business Check Profile
Global Resale Services (UK) Ltd Timeshare Business Check Profile
Information Advice Bureau http://www.informationadvicebureau.com/ Timeshare Business Check Profile
I Wanna Go To Spainwww.iwannagotospain.com Timeshare Business Check profile
Law of Timeshare www.lawoftimeshare.com Timeshare Business Check profile
Leisure Alliance Plc www.leisurealliance.com Timeshare Business Check profile
Leisure Alliance Premiere www.leisurealliancepremiere.com Timeshare Business Check profile
Meadowbrook Directors Ltd
Multi Claims www.multi-claims.com Timeshare Business Check profile
Owners Action www.ownersaction.com Timeshare Business Check profile
Premiere Stay www.premierestay.com Timeshare Business Check profile
Premiere Travel www.premieretravel.net Timeshare Business Check profile
R. A. Marbella Timeshare Business Check profile
RCI Action Group www.rciactiongroup.com Timeshare Business Check profile
Reclaim Experts www.reclaim-experts.com Timeshare Business Check profile
Release Your Timeshare www.releaseyourtimeshare.com Timeshare Business Check profile
Selgmintimeshare www.selgmintimeshare.com Timeshare Business Check profile
Sherlock Marketing www.sherlockmarketing.com Timeshare Business Check profile
Slapp fur Timeshare www.slappdintimeshare.com Timeshare Business Check profile
Sochalls LLP Timeshare Business Check profile
Solution for Timeshare www.solutionfortimeshare.com Timeshare Business Check profile
Timeshare Advice Centre http://www.timeshareadvicecentre.co.uk/ Timeshare Business Check Profile
Timeshare Law Timeshare Business Check Profile
Timeshare Release www.timesharerelease.co.uk Timeshare Business Check profile
Victoria Marketing www.victoriamarketing.net Timeshare Business Check profile
Wir stornieren Timesharing www.wirverkaufentimeshare.de Timeshare Business Check profile
What happened when we reached out to this business?
On 10th December, we received the following concerning our initial enquiries into the website Cancelourtimshare.com

"Dear Sirs
With reference to your below enquiry.
The website clearly states that TimeshareRelease.co.uk is a trading name of International Timeshare Refund Action Ltd. please confirm under what authority you request information.
Yours sincerely
ITRA Ltd

We have responded as follows:

Many thanks for replying to our enquiry.

The Timeshare Business Check website is a verification resource which involves cooperation between several organisations. These include the European Consumer Centre, which represents and advises consumers across Europe. The details of participants is on the website.

The sole objective is to provide genuinely verified information on businesses operating across the timeshare spectrum - principally all businesses that fall within the regulations set by the EU Timeshare Directive.

We note that you mention TimeshareRelease.co.uk which is certainly one of the businesses / websites that we have enquirer about - but you have initially replied in response to our enquiry regarding another website - Cancelourtimeshare.com. This website does not have any ownership or legal entity information that we can see.

In terms of the other site you mention - TimeshareRelease.co.uk, thank you for advising that it is a trading name of Iternational Timeshare Refund Action Ltd. Could you please confirm the following in order that we can verify:

Where the aforementioned business is registered and the company registration number?

Whether Cancelourtimeshare.com is also a trading name of this company?

In addition, we note that your email is signed 'ITRA Ltd' Is this a separate legal entity that is also an owner or is responsible for both of the websites mentioned above - and if so, would you please then also provide the company registration detail for this business too - i.e., the country in which it is registered and the registration number?

See further observations below.
Observations and comments
One of several entities connected to operations that the UK authorities have taken action against to protect consumers. They have switched to other jurisdictions and continue to attract numerous complaints. Part of the ITRA operation which attempts to persuade consumers and timeshare owners that it acts in their interest. If contacted by any of these associated businesses and trading names, please report to Timeshare Business Check and / or seek advice from a trusted and reliable lawyer or a government approved consumer organisation.

The response received by email from 'ITRA Ltd.' and the subsequent failure to clarify further and the previous history, including actions taken have reinforced our concerns regarding all the listed associated businesses, websites etc.
We are therefore sending all the information to the National Fraud Intelligence Bureau and asking them for their opinion.
We are now also adding a warning flag to all the associated businesses and websites advising: Warning - Multiple unsatisfied concerns
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 19/11/16
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
Thumbnail Screenshots by Thumbshots

Club Class Concierge

Preview by Thumbshots.comClub Class Concierge
www.clubclassconcierge.com*
Product Offered: 'Lifestyle' type members club.
Transparency evaluation:Legal entity not provided on website. Transparency Failure
Actions by authorities:Seven associated businesses closed by UK authorities:
Club Class Concierge Plc
Bridge View Consultants
Club Class Holdings Ltd
Club Class Corporation Plc
Club Class International Plc
Club Class Concierge Ltd
Club Class Plc

ASA Adjudication on International Timeshare Refund Action (incorporated in the Seychelles) t/a ITRA,PO Box 561, PMB G416,Gibraltar
http://www.asa.org.uk/Rulings/Adjudications/2011/1/International-Timeshare-Refund-Action-(incorporated-in-the-Seychelles)/TF_ADJ_49567.aspx
Verified Information**:Name & Registered Office:
Club Class Concierge SL
Calle Inca (Esquina Isla Gomera), 3 - BJ, Fuengirola, 29640 Malaga, Spain. Company No. B92785484

http://news-insolvency.bis.gov.uk/Press-Releases/Seven-Club-Class-holiday-companies-wound-up-by-Insolvency-Service-68160.aspx
http://www.rbwm.gov.uk/web/ts_club_class_holidays_wound_up.htm
Other Sources*:http://mindtimeshare.me/2011/02/24/club-class-concierge-itra-and-their-fronts
http://mindtimeshare.me/2011/04/07/careful-with-club-class-concierge
RDO Member:No
Contact DetailsAs supplied by business
Business Address:C/ Inca, Nº. 3, bajo, 29640 Fuengirola, Málaga, Spain
Phone Number:Première travel reservations, reservations, flight information and travel insurance
Tel.: (0034) 952 464 466
Uk number: 0870 2247991
Concierge Reservations
Tel.: (0034) 952 922 527
UK number: 0870 8636666
Membership Enquiries
00 (350) 200 76341
Email Address:General Enquiries: info@clubclassconcierge.com
Customer Services: customerservices@clubclassconcierge.com
Membership Enquiries: members@clubclassconcierge.com
Reservations Enquiries: reservations@clubclassconcierge.com
Other Trading names
ITRA http://www.itra.net/ Timeshare Business Check Profile
Baker & Siluad Managers Ltd http://www.bakerandsiluad.com/ Timeshare Business Check profile
Cancel Our Timeshare www.cancelourtimeshare.com Timeshare Business Check profile
Cashback Europe PLC www.cashbackeurope.com Timeshare Business Check profile
CLC Action Group www.clcactiongroup.com (redirects to ownersaction.com) Timeshare Business Check profile
Club Class www.clubclass.net Timeshare Business Check profile
Club Class Concierge www.clubclassconcierge.com Timeshare Business Check profile
Club Class Holidays www.clubclasscorporation.net Timeshare Business Check profile and www.clubclassholidays.com Timeshare Business Check profile
Club Class Marketing www.clubclassmarketing.com (under construction) Timeshare Business Check profile
Eurafric http://www.eurafric.net Timeshare Business Check Profile
European Claims Centre http://www.europeanclaimscentre.com/ Timeshare Business Check Profile
Global Resale Services (UK) Ltd Timeshare Business Check Profile
Information Advice Bureau http://www.informationadvicebureau.com/ Timeshare Business Check Profile
I Wanna Go To Spainwww.iwannagotospain.com Timeshare Business Check profile
Law of Timeshare www.lawoftimeshare.com Timeshare Business Check profile
Leisure Alliance Plc www.leisurealliance.com Timeshare Business Check profile
Leisure Alliance Premiere www.leisurealliancepremiere.com Timeshare Business Check profile
Meadowbrook Directors Ltd
Multi Claims www.multi-claims.com Timeshare Business Check profile
Owners Action www.ownersaction.com Timeshare Business Check profile
Premiere Stay www.premierestay.com Timeshare Business Check profile
Premiere Travel www.premieretravel.net Timeshare Business Check profile
R. A. Marbella Timeshare Business Check profile
RCI Action Group www.rciactiongroup.com Timeshare Business Check profile
Reclaim Experts www.reclaim-experts.com Timeshare Business Check profile
Release Your Timeshare www.releaseyourtimeshare.com Timeshare Business Check profile
Selgmintimeshare www.selgmintimeshare.com Timeshare Business Check profile
Sherlock Marketing www.sherlockmarketing.com Timeshare Business Check profile
Slapp fur Timeshare www.slappdintimeshare.com Timeshare Business Check profile
Sochalls LLP Timeshare Business Check profile
Solution for Timeshare www.solutionfortimeshare.com Timeshare Business Check profile
Timeshare Advice Centre http://www.timeshareadvicecentre.co.uk/ Timeshare Business Check Profile
Timeshare Law Timeshare Business Check Profile
Timeshare Release www.timesharerelease.co.uk Timeshare Business Check profile
Victoria Marketing www.victoriamarketing.net Timeshare Business Check profile
Wir stornieren Timesharing www.wirverkaufentimeshare.de Timeshare Business Check profile
What happened when we reached out to this business?
On 10th December, we received the following concerning our initial enquiries into the website Cancelourtimshare.com

"Dear Sirs
With reference to your below enquiry.
The website clearly states that TimeshareRelease.co.uk is a trading name of International Timeshare Refund Action Ltd. please confirm under what authority you request information.
Yours sincerely
ITRA Ltd

We have responded as follows:

Many thanks for replying to our enquiry.

The Timeshare Business Check website is a verification resource which involves cooperation between several organisations. These include the European Consumer Centre, which represents and advises consumers across Europe. The details of participants is on the website.

The sole objective is to provide genuinely verified information on businesses operating across the timeshare spectrum - principally all businesses that fall within the regulations set by the EU Timeshare Directive.

We note that you mention TimeshareRelease.co.uk which is certainly one of the businesses / websites that we have enquirer about - but you have initially replied in response to our enquiry regarding another website - Cancelourtimeshare.com. This website does not have any ownership or legal entity information that we can see.

In terms of the other site you mention - TimeshareRelease.co.uk, thank you for advising that it is a trading name of Iternational Timeshare Refund Action Ltd. Could you please confirm the following in order that we can verify:

Where the aforementioned business is registered and the company registration number?

Whether Cancelourtimeshare.com is also a trading name of this company?

In addition, we note that your email is signed 'ITRA Ltd' Is this a separate legal entity that is also an owner or is responsible for both of the websites mentioned above - and if so, would you please then also provide the company registration detail for this business too - i.e., the country in which it is registered and the registration number?

See further observations below.
Observations and comments
One of several operations that the UK authorities have taken action against to protect consumers. They have switched to other jurisdictions and continue to attract numerous complaints. Part of the ITRA operation which attempts to persuade consumers and timeshare owners that it acts in their interest. If contacted by any of these associated businesses and trading names, please report to Timeshare Business Check and / or seek advice from a trusted and reliable lawyer or a government approved consumer organisation.

The response received by email from 'ITRA Ltd.' and the subsequent failure to clarify further and the previous history, including actions taken have reinforced our concerns regarding all the listed associated businesses, websites etc.
We are therefore sending all the information to the National Fraud Intelligence Bureau and asking them for their opinion.
We are now also adding a warning flag to all the associated businesses and websites advising: Warning - Multiple unsatisfied concerns
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 19/09/2014
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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