Latest Timeshare Task Force Customer Testimonial

Taskforce

KwikChex assisted this consumer after they paid £1,000 to Monster Travel.

We would like to express our grateful thanks to KwikChex and staff member Mr Chris Emmins, for the help and understanding of our situation involving a Leisure Credits company.
During a visit to the offices of the Leisure Credits company, we were asked to pay a deposit towards what would be the full cost, which we duly paid. Sometime later we noticed in the ‘small print’ that this was payment for a Tablet and a book of discount vouchers, and not for a deposit at all.

We contacted KwikChex for their help and advice regarding our situation. We were relieved to have the understanding and expertise of Mr Emmins who explained the procedures they would take, and who kept us regularly updated.

The Financial Ombudsman became involved which resulted in the return of the ‘deposit’ we paid under false pretenses.

We cannot speak more highly of the help and support from the above.”

Mrs G, March-16

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).

The Third Age Trust / U3A bans SellMyTimeshare.tv adverts

KwikChex in the capacity of its role leading the Timeshare Task Force, recently received a request for assistance from the Third Age Trust, a registered charity with over 360,000 members dedicated to promoting and assisting education for those no longer in full time employment through the U3A Movement.

One of their members had responded to an advert in the U3A magazine for SellMyTimeshare.tv. They had then been pressured into buying ‘Monster Travel Credits’. This is a bait & switch technique operated by Hollywood Marketing SLU, based in Tenerife and is the company behind Monster Travel and Sell My Timeshare. A recent report by the Direct Marketing Commission (DMC) highlighted the practices of Hollywood Marketing and recommended that their membership of the Direct Marketing Association (DMA) be terminated – see report here

KwikChex is now assisting their member with a refund claim – and The Third Age Trust has confirmed that they will no longer accept advertising from SellMyTimeshare.tv.

Direct Marketing Commission responds to complaints about Hollywood Marketing, Tenerife

DMC

A report has been published by the Direct Marketing Commission (DMC) which is highly critical of the businesses owned by Hollywood Marketing SLU. It recommends that Hollywood Marketing’s membership of the Direct Marketing Association (DMA) be terminated.

The DMC carried out a lengthy investigation after being contacted by KwikChex, acting in our role leading the Timeshare Task Force. It contacted affected consumers and other organisations, including a UK Trading Standards Officer who has been dealing with complaints from consumers.

Their conclusion was that the practices of Hollywood Marketing and its principal brands – SellMyTimeshare.tv and Monster Travel breached the DMA code of conduct, citing four rules that had been broken. The report details several aspects of the operation, including what would be termed as ‘bait & switch’ methods between SellMyTimeshare and Monster Travel – the promising of one service which is subsequently replaced by the sale of an unwanted product. It also casts doubt on the value of the ‘Monster Credits’ product.

The report also reveals the scale of the Hollywood Travel operations with the figures quoted for selling Monster Credits over the last two years appearing to exceed £100 million.

UK consumers that have been affected by these operations can report them to:

For the full DMC report click here

Monster Travel

Preview by Thumbshots.comMonster Travel
www.monster.travel*
Product Offered: Leisure Credits
Transparency evaluation:Contact details provided on website.
Legal entities named on website as:

Glenmore Consultants Ltds
Fifth Floor, Waverley House,
Holdenhurst Road,
Bournemouth,
BH8 8DY

Hollywood Marketing SLU
CC Fanabe Plaza, 339
Avenida Bruselas,
38660. Adeje
Actions by authorities:November 2017
On 28th November, police officers investigating matters concerning Monster Travel and SellMyTimeshare.tv executed warrants, searched several premises and made multiple arrests. The investigation is ongoing.
The advice to consumers who have concerns about these and connected businesses are advised to immediately file a report with Action Fraud online or by calling 0300 123 2040.
---
September 2016 Update
Hollywood Marketing has resigned its DMA membership by agreement between it and the DMA following an incomplete adjudication process. The DMA will be making no further comment publicly or privately on the case.
http://www.dmcommission.com/adjudications/2016/10/hollywood-marketing-monster-travelsellmytimeshare-tv/
---
October 2015 Initial report by the Direct Marketing Commission regarding Hollywood Marketing - (now renamed Monster Group (Travel) SLU) membership
This case concerned Hollywood Marketing, a DMA member who describe themselves as being in the timeshare resale business. Complaints had been received from and via a company involved in managing enquiries and complaints about timeshares.

Hollywood Marketing runs two websites, SellMyTimeshare.tv and Monster.Travel.com - these brands were key to this investigation. SellMyTimeshare.tv provides an initial valuation of a timeshare and invites the consumer to an ‘advice’ meeting which takes place in Tenerife or one of their UK advice centres. During the consultation, consumers are introduced to the company’s Monster Credits scheme as part of a trade-in deal. These Credits are presented as a form of discount offer on travel and accommodation deals. The Credits can only be redeemed online via the company’s Monster.Travel.com website and can only ever be used alongside further cash payments towards holiday costs. With questions over the notional value of so-called “Credits” consumers were paying at least 85% of the cost of holidays in cash. It is impossible to check whether the Credits have some actual value in terms of reducing the cost of holidays or whether the holiday price is unaffected and the Credits involve buyers in making up-front payments that simply tie them in to using Monster Travel.com. In parallel the consumer is then introduced to a paralegal company to help extricate them from their timeshare.

Those seeking to sell timeshares were aged 55-80. Some were desperate to sell their timeshare, which their dealings with Hollywood made worse. Up to 30% of those who were attracted to buy Monster Credits for future travel in “exchange” for ending their responsibility for a timeshare, apparently needed loan financing to buy these Credits.

The average payment for these Credits was £5,000-£7,000 and some purchases were higher. Given the need thereafter to make major cash payments of eight to nine times that level to use these Credits, it seemed already elderly and fearful consumers were being offered something of uncertain value and that required very considerable further spending over more than twenty years to utilise the alleged benefits offered. Consumer vulnerability was seen by the Commission to be a key issue in its deliberations.

Hollywood Marketing advertising clearly encourages consumers to believe they can sell their timeshare, yet this, by Hollywood’s own admission, is unlikely in a market where there are about 300 sellers for every potential buyer. At high pressure “advice meetings” consumers are clearly led towards purchasing Monster Credits and doing so on the basis that there is a parallel action to ‘exit’ them from their timeshares.

This parallel action is undertaken by a paralegal firm which appears to rely on a breach of contract to exit those consumers thereby putting them in a state of ongoing uncertainty with the possibility of ongoing demands for maintenance fees from their timeshare resorts. The Commission had major concerns over a model where a timeshare owner trying to sell is switched into a buyer of travel Credits with a notional long term value. These concerns grew when it became clear some who were putting their timeshare into the deal to buy Monster Credits were not ending their ownership with any certainty, but being left facing future costs and legal disputes over their continuing responsibilities as an owner.

The Commissioners concluded the sales techniques were high-pressured with advice meetings that ran for hours with consumers described feeling ‘bombarded’ or ‘overloaded’ with information and with contract documents that ran to over two hundred pages. People attended these meetings with no prior notice of Monster credit purchases as the primary focus of the sessions, no appreciation they would be offered deals that involved them investing thousands of pounds, with no basis for assessing the value of these deals and with no understanding whether the deal would or would not get them out of an unwanted timeshare. Regardless of any subsequent cooling off period, few consumers had a chance to understand and absorb the nature of the agreement prior to signing.

The Commission also questioned the ‘worth’ of the Credits offered. After at least three years of selling it seems only about half of consumers had used their Credits. Hollywood Marketing confirmed that it had sold a total of 126.5 million Credits and an annual usage of Credits was running at less than 500,000. Therefore, on this basis it seemed that the company had sold travel Credits in total which would take over 250 years to use. Using a notional value of £8-10 for 100 Credits and with Credits accounting for about 15% of the cost of a travel offer it seemed that the average buyer of Credits would have to make two-three substantial bookings and parallel payments each year for perhaps twenty years or more to redeem their Credits. The Commission was worried about the absence of any form of insurance or investment protection for consumers given the sum paid and the long term nature of the product.

The Commission’s investigation took into account a report by a regional Trading Standards department which highlighted numerous and fundamental changes they thought would be necessary to secure compliance. Some of the Commission’s conclusions were shared by the Trading Standards department but these were not relied on in its conclusions.

The Commission had particular regard to the DMA Code principle of putting the customer first in considering this business model and Hollywood Marketing’s actions. The Commission upheld four rules in the DMA Code, that members must not exploit the credulity, lack of knowledge or inexperience of any consumers and take care when dealing with vulnerable consumers; members must not engage in high pressure selling techniques; members must accept they are normally responsible for any action taken on their behalf by their staff, sales agents and others; and members must act decently fairly and reasonably at all times.

The Commission has recommended to the DMA that Hollywood Marketing’s membership is terminated.
Verified Information**:Monster.travel is a trading name of Monster Group (Travel) SLU.
CC Fañabe Plaza 339, Avenida Bruselas, Costa Adeje 38660, Tenerife
Spanish Company No: B-76539022
Other Sources*:BBC Scotland exposure of SellMyTimeshare.tv / Monster Rewards http://www.bbc.co.uk/iplayer/episode/b080dfy2/bbc-scotland-investigates-2016-5-the-timeshare-time-bomb

BBC News article - BBC Scotland exposure of SellMyTimeshare.tv / Monster Rewards http://www.bbc.co.uk/news/uk-scotland-37690840

http://mindtimeshare.me/2013/05/27/have-you-been-to-the-meeting-from-monster-travel-about-timeshare-disposal/
http://mindtimeshare.me/2013/05/17/monster-travel-timeshare-resales-on-the-russian-market-with-an-upfront-fee/
http://www.mirror.co.uk/news/uk-news/andrew-penman-monster-travel-good-3052843#.UuD0lWTFKX0
RDO Member:No
Contact DetailsAs supplied by business
Business Address:UK Office:
Glenmore Consultants Ltds, Fifth Floor, Waverley House, Holdenhurst Road, Bournemouth, BH8 8DY

Tenerife Office:
Hollywood Suite, Maia Executive Suites, Capecan Business Centre, Winter Gardens, 38639, Golf del Sur, Tenerife
Phone Number:0845 5280613
Email Address:Info@Monster.travel
Other Trading names
ABC lawyers www.abc-lawyers.co.uk Timeshare Business Check Profile
Cheap Holidays Tenerife www.cheap-holidays-tenerife.com Timeshare Business Check Profile
Glenmore Consultants/Monster Rewards Ltd www.glenmoreconsultants.co.uk Timeshare Business Check Profile
Hello Consulting www.helloconsulting.co.uk Timeshare Business Check Profile
Hollywood Marketing www.hollywoodmarketing.co.uk Timeshare Business Check Profile
Jive Hippo Limited www.jivehippo.travel Timeshare Business Check Profile
Justice4 Limited www.justice4.co.uk Timeshare Business Check Profile
Lansdown Financial Limited www.lansdownfinancial.co.uk Timeshare Business Check Profile
Monster Community www.monster-community.com/ Timeshare Business Check Profile
Monster Rewards www.monster-rewards.com/ Timeshare Business Check Profile
Monster Travel www.monster.travel Timeshare Business Check Profile
Monster Vouchers www.monster-vouchers.co.uk
Sell My Timeshare www.sellmytimeshare.tv Timeshare Business Check Profile
Staycation Lodges Limited www.staycationlodges.co.uk Timeshare Business Check Profile
Timeshare Advice www.timeshare-advice.co.uk Timeshare Business Check Profile
Timeshare Compensation www.timesharecompensation.co.uk Timeshare Business Check Profile
Timeshare Consumer Association www.timeshareconsumerassociation.org.uk Timeshare Business Check Profile
Timeshare Lawyer www.timeshare.lawyer Timeshare Business Check Profile
Timeshare Owners Protection Plan Timeshare Business Check Profile
Travel Promotions www.travelpromotions.info Timeshare Business Check Profile
Tuloca Limited Timeshare Business Check Profile
Value My Timeshare www.valuemytimeshare.co.uk Timeshare Business Check Profile

Connected companies:
Complete Internet Solutions www.cis.sc Timeshare Business Check Profile
Holiday Timeshare Timeshare Business Check Profile
Praetorian Legal www.praetorianlegal.com Timeshare Business Check Profile
Timeshare Council (fake) wwww.timesharecouncil.co.uk Timeshare Business Check Profile
What happened when we reached out to this business?
This business originally agreed to make changes to its processes to comply with Consumer Protection Regulations. However, consumers reports now indicate multiple instances of Consumer Protection Regulation breaches.
Observations and comments
This business is the subject of a number of law enforcement investigations.

They attract numerous complaints & reports to ActionFraud. Evidence provided by consumers indicates false promises and misrepresentation, including unlawful bait & switch techniques - specifically between stating they will sell timeshares when their processes are geared to selling another product of unproven value - Monster Credits.

These issues have also been publicly reported by the Direct Marketing Commission http://www.dmcommission.com/adjudications/2015/10/complaints-against-hollywood-marketing

The advice to consumers who have concerns about these and connected businesses are advised to immediately file a report with Action Fraud online or by calling 0300 123 2040.

Help will also be provided free of charge to consumers by KwikChex acting in its role within the Timeshare Task Force. Please use the Report Concerns resources below.
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 30/11/2017
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If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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