Timeshare Consumer Case Resolved – Section 75 Claim – Visions of the World (VOTW)

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Another Visions of the World customer has been granted a full refund of monies by Tesco Bank following guidance from the Timeshare Task Force.

Quote from the consumer – “So, my case is now closed and one less thing for you to deal with. Many thanks for your hard work & support.”

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare Consumer Case Resolved – Section 75 Claim – Visions of the World (VOTW)

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Mrs S paid VOTW £299 to advertise the sale of her timeshare. VOTW promised to be proactive and provide continual assistance and provided assurances that Mrs S would receive money back on the sale of her timeshare. In fact it was extremely difficult for Mrs S to contact VOTW who failed to return calls or make changes to the website advert as requested, and the timeshare failed to sell.

Mrs S contacted RDO (VOTW were members of RDO, but membership has since been revoked), and it was passed to Timeshare Task Force for action.

​Visions of the World then applied to Companies House to ​close the company, which was objected to by Timeshare Task Force whilst claims were being dealt with.

​A​ Section 75 claim​ was submitted to Barclays who​ agreed to refund the £299 in full.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare Consumer Case Resolved – Section 75 Claim – Dreams Breaks Los Cristianos / Escape Away Holidays

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Mr and Mrs C owned a timeshare with Heritage Resorts which they could no longer make use of because Mrs C had been diagnosed with a serious illness and could not travel.

They were approached by ‘Dreams Breaks Los Cristianos / Escape Away Holidays’ who said they could help relinquish their timeshare. They paid £150 which it was claimed, would be reimbursed at a meeting they would have to travel to – even through Mrs C was too ill to travel.After reading an article in the Mail on Sunday about the free assistance the Timeshare Task Force were providing consumers they made contact with us and following our advice, submitted a Section 75 claim to their credit card provider for the £150 payment. They received a full refund.

Timeshare Task Force then also contacted Heritage Resorts on their behalf, who confirmed that given Mrs C’s health, the timeshare could be relinquished with no additional fees applied.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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A timeshare owner aged 78, who was also suffering from medical ailments that restricted his ability to travel contacted us to say that he had been cold called by ‘Solutions for Timeshare’. After making an appointment with them, he then saw details of the ASA ruling upholding a complaint made against them by KwikChex as part of the Timeshare Task Force initiative – and made contact to double-check.

This owner was actually an owner with a RDO member company. His circumstances met the exit criteria of RDO and after some rapid facilitation, he has now been informed of this and will be able to relinquish without any cost.

This is a classic case of how consumers can benefit from the actions being taken and free assistance by the Timeshare TaskForce. We urge all timeshare owners contacted by a cold call to seek further advice – including double-checking even our responses with organisations such as Citizens Advice Bureau and The European Consumer Centre.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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A timeshare owner aged 78, who was also suffering from medical ailments that restricted his ability to travel contacted us to say that he had been cold called by ‘Solutions for Timeshare’. After making an appointment with them, he then saw details of the ASA ruling upholding a complaint made against them by KwikChex as part of the Timeshare Task Force initiative – and made contact to double-check.

This owner was actually an owner with a RDO member company. His circumstances met the exit criteria of RDO and after some rapid facilitation, he has now been informed of this and will be able to relinquish without any cost.

This is a classic case of how consumers can benefit from the actions being taken and free assistance by the Timeshare TaskForce. We urge all timeshare owners contacted by a cold call to seek further advice – including double-checking even our responses with organisations such as Citizens Advice Bureau and The European Consumer Centre.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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Mr B received a phone call he believed was from his timeshare company,but was actually an unconnected
company and he purchased additional holiday weeks. When Mr B received the paperwork stating
the holiday weeks had been arranged through another company and not his own timeshare company as he thought, he contacted Timeshare Task Force for advice. We confirmed that he had grounds to apply for a refund based on grounds of misleading sell practices. Mr B pursued this and was provided a full refund.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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Mr B received a phone call he believed was from his timeshare company,but was actually an unconnected
company and he purchased additional holiday weeks. When Mr B received the paperwork stating
the holiday weeks had been arranged through another company and not his own timeshare company as he thought, he contacted Timeshare Task Force for advice. We confirmed that he had grounds to apply for a refund based on grounds of misleading sell practices. Mr B pursued this and was provided a full refund.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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Mr S contacted Timeshare Task Force after paying £5,500 whilst on holiday to a business that said they would sell his timeshare – but in fact sold him a product known generally as ‘Leisure Credits’ which had no tangible benefits for him and there was no evidence that his timeshare would be sold by the company.He then decided to cancel within what he perceived was the 14 day cooling off period but the company failed to issue a refund. Timeshare Task Force liaised with UK Trading Standards and a full refund was issued shortly afterwards.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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Mr S contacted Timeshare Task Force after paying £5,500 whilst on holiday to a business that said they would sell his timeshare – but in fact sold him a product known generally as ‘Leisure Credits’ which had no tangible benefits for him and there was no evidence that his timeshare would be sold by the company.He then decided to cancel within what he perceived was the 14 day cooling off period but the company failed to issue a refund. Timeshare Task Force liaised with UK Trading Standards and a full refund was issued shortly afterwards.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

Timeshare consumer case resolved

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Whilst on holiday, Mrs G purchased a software product called Realistix Solutions which claimed to be able to provide extensive savings on holidays unavailable elsewhere for £4,907. When she returned home she found the product did not work and the company that sold it would not return any of her calls or e-mails. Mrs G submitted a credit card claim, however, this was declined by the card company. Mrs G then contacted Timeshare Task Force. We established that the product was in effect worthless and that together with the method of sale and wording of contract constituted breaches of EU consumer laws. We pursued a claim on this basis on her behalf with the company who agreed to issue a full refund. Following further intervention and advice by the Timeshare Task Force in relation to her credit card reclaim, Mrs G also received £50 compensation from her credit card company for the stress and inconvenience caused as a result of the declined application.

Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.

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