In July 2016, a consumer contacted KwikChex via the Timeshare Business Check website, with the following request
“I have been mis-led and signed up for relinquishment of my timeshare with DRI. I thought I was seeing a consumer advice person at Timeshare Advice Centre Exeter only to be told that ITRA will be working on the relinquishment of my membership for a fee which needed to be paid immediately. Fortunately I realised before paying by BACS to a Bank in Morocco that all was not as it seemed. I cancelled the agreement within 3 days and asked for the return of my Deeds. They are refusing to do this unless I pay work in progress of £1280. Can you help?”
After intervention by KwikChex, the deeds have been returned by ITRA to the consumer and have ceased demands for payment. In addition, the consumer has now relinquished their timeshare in return for a very low administration fee. These services were provided free of charge as part of the role played by KwikChex leading the Timeshare Task Force.
Asked to comment on her experience with KwikChex and the Timeshare Task Force, the consumer replied
“ I have no objections to helping others if I can and have appreciated the help and information given by yourselves and Mindtimeshare who gave me your contact details.”
Mrs B, Nov 2016