Consumer successfully released from ITRA demands and timeshare

In July 2016, a consumer contacted KwikChex via the Timeshare Business Check website, with the following request

“I have been mis-led and signed up for relinquishment of my timeshare with DRI. I thought I was seeing a consumer advice person at Timeshare Advice Centre Exeter only to be told that ITRA will be working on the relinquishment of my membership for a fee which needed to be paid immediately. Fortunately I realised before paying by BACS to a Bank in Morocco that all was not as it seemed. I cancelled the agreement within 3 days and asked for the return of my Deeds. They are refusing to do this unless I pay work in progress of £1280. Can you help?”

After intervention by KwikChex,  the deeds have been returned by ITRA to the consumer and have ceased demands for payment. In addition, the consumer has now relinquished their timeshare in return for a very low administration fee. These services were provided free of charge as part of the role played by KwikChex leading the Timeshare Task Force.

Asked to comment on her experience with KwikChex and the Timeshare Task Force, the consumer replied

“ I have no objections to helping others if I can and have appreciated the help and information given by yourselves and Mindtimeshare who gave me your contact details.”
Mrs B, Nov 2016

ASA Uphold Complaint against Ultimate Holiday Package/Easy Consulting

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Ultimate Holiday Package/Easy Consulting.

A complaint was filed with the Advertising Standards Authority (ASA) in April .

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged (an Ad on a website for a holiday company, www.theultimateholidaypackage.co.uk, which was seen on 27 February 2016) whether:

1. the ad was misleading, because it did not make sufficiently clear that the price of the holidays was dependent on customers attending a timeshare sales presentation and that failure to attend would mean incurring the full cost of the holiday accommodation; and

2. the claim “the single largest provider of promotional holidays in Europe” was misleading and could be substantiated.

Easy Consulting SL t/a The Ultimate Holiday Package did not respond to the ASA’s enquiries.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/7/Easy-Consulting-SL/SHP_ADJ_335491.aspx#.V4XZBGh96hc

A previous upheld ASA ruling on a connected business – Love All Inclusive which found that claims of ABTA membership and licensing by the Ministry of Justice were not substantiated and were therefore misleading. Full details of the ASA ruling – https://www.asa.org.uk/Rulings/Adjudications/2015/7/Love-All-Inclusive/SHP_ADJ_303742.aspx#.V4XakGh96hc

A list of connected businesses is available on the Ultimate Holiday Package profile – http://timesharebusinesscheck.org/the-ultimate-holiday-package/

ASA Uphold Complaint against Timeshare Relief UK

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK.

A complaint was filed with the Advertising Standards Authority (ASA) in October 2015.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged whether the following claims were misleading and could be substantiated:
1. “the UK’s leading Timeshare disposal company”; and
2. Mr Warren and his … partners … have saved their clients over £40,000,000 million pounds [sic] in fees …”.
3. KwikChex also challenged whether the claims “New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts”, “Soon to be implemented Europe-wide rules are expected to back the decision” and “A Norwegian woman was awarded more than £28,000 by the Spanish Supreme Court in March, giving fresh hope to Britons locked in similar arrangements” were misleading because they understood the decision applied only in Spain.

Timeshare Relief UK provided a response by telephone.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/3/Timeshare-Relief-UK/SHP_ADJ_313293.aspx#.VugW_o_XKIW*

ASA Uphold Complaint against Easy Consulting SL

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per person … 5 star Luxury Accommodation at RCI … Affiliated Resorts”) was misleading, because it omitted what they believed was a significant condition that the prices of the holidays were dependent on consumers attending a timeshare sales presentation, and that failure to attend would mean incurring the full cost of the holiday accommodation; and that the claim “at RCI … Affiliated Resorts” was misleading, because they understood that the advertiser had no connection with Resort Condominiums International (RCI).

The ASA upheld the complaint stating that the ad must not appear again in its current form.

The full details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

The Only Way Out

Preview by Thumbshots.comThe Only Way Out
www.theonlywayout.co.uk*
Product Offered: Timeshare Disposal.
Transparency evaluation:Contact details and legal entity provided on website.
Actions by authorities:None known
Verified Information**:Name & Registered Office:
The Only Way Out Ltd
A1 Accounting Solution, 29 Birley Street, Blackpool, Lancashire, FY1 1EG
Company No: 09763115
Director: Jeremy David Lowe
https://beta.companieshouse.gov.uk/company/09763115
Other Sources*:None known
RDO Member:No
Contact DetailsAs supplied by business
Business Address:2 Shorebury Point, Amy Johnson Way, Blackpool, Lancashire, FY4 2RF
Phone Number:01253 362222
Email Address:enquiries@theonlywayout.co.uk
Other Trading names
Maintenance Release http://www.maintenancerelease.com/ Timeshare Business Check Profile
What happened when we reached out to this business?
We contacted this business by e-mail on 05/11/2015. We asked for confirmation of company registration details and the business trading address. The business responded on 12/11/2015 confirming company registration details and the business trading address.
Observations and comments
TBC
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 13/11/2015
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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Maintenance Release

Preview by Thumbshots.comMaintenance Release
www.maintenancerelease.com*
Product Offered: Timeshare Disposal.
Transparency evaluation:Contact details and legal entity provided on website.
Actions by authorities:None known
Verified Information**:Name & Registered Office:
The Only Way Out Ltd
A1 Accounting Solution, 29 Birley Street, Blackpool, Lancashire, FY1 1EG
Company No: 09763115
Director: Jeremy David Lowe
https://beta.companieshouse.gov.uk/company/09763115
Other Sources*:None known
RDO Member:No
Contact DetailsAs supplied by business
Business Address:29 Birley Street, Blackpool, Lancs, FY1 1EG
Phone Number:01253 362222
Email Address:info@maintenancerelease.com
Other Trading names
The Only Way Out http://www.theonlywayout.co.uk/ Timeshare Business Check Profile
What happened when we reached out to this business?
We contacted this business by e-mail on 05/11/2015. We asked for confirmation of company registration details and the business trading address. The business responded on 12/11/2015 confirming company registration details and the business trading address.
Observations and comments
TBC
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 13/11/2015
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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Timeshare Relinquishment / ‘Legal Action’ rogues ordered to repay victims

Neil Mendoza and Michael Girvin, who were convicted in December 2014 of offences relating to misleading consumers, have been ordered to pay £30,000 and £100 respectively.

Mendoza and Girvin used typical scare tactics, falsehoods and pressure to persuade timeshare owners to pay monies for assistance that was not actually being provided.

See details of the news article – http://www.exeterexpressandecho.co.uk/Crooked-Exeter-timeshare-salesman-repay-30-000/story-28099143-detail/story.html

Timeshare Business Check Profile for Neil Mendoza

Timeshare Business Check Profile for Michael Girvin

Ownership Release Services (ORS)

Preview by Thumbshots.comOwnership Release Services (ORS)
www.ownership-release.co.uk*
Product Offered: Timeshare Relinquishment.
Transparency evaluation:Contact details and legal entity provided on website.
Actions by authorities:None known
Verified Information**:Name & Registered Office:
Ownership Release Services Ltd
Suite 8, The Business Centre, Edward Street, Redditch, Worcestershire, B97 6HA
Company No: 09756249
https://beta.companieshouse.gov.uk/company/10033676
Other Sources*:None known
RDO Member:No
Contact DetailsAs supplied by business
Business Address:Unit 8, The Business Centre, Edwards Street, Redditch, Worcs, B97 6HA
Phone Number:01527 509 777
Email Address:info@ownership-release.co.uk
Other Trading names
None known
What happened when we reached out to this business?
We contacted this business by e-mail on 16/10/2015. (The e-mail failed to be delivered). We asked for confirmation of company registration details and the business trading address. These were confirmed by the business in November 2016.
Observations and comments
November 2016 the business contacted us to request edits to the director and company address which have been completed.
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 28/11/2016
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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RSB Legal

Preview by Thumbshots.comRSB Legal
www.rsblegal.co.uk*
Product Offered: Timeshare Relinquishment.
Transparency evaluation:Contact details and legal entity provided on website.
Actions by authorities:None known
Verified Information**:Name & Registered Office:
RSB Legal Ltd
C I B A Building, 146 Hagley Road, Birmingham, England, B16 9NX
Company No: 09751995
Director: Ricky Anthony Walker
https://beta.companieshouse.gov.uk/company/09751995

Name & Registered Office:
RSB International Group Ltd
C I B A Building, 146 Hagley Road, Birmingham, England, B16 9NX
Company No: 09750297
Director: Ricky Anthony Walker
https://beta.companieshouse.gov.uk/company/09750297
Other Sources*:None known
RDO Member:No
Contact DetailsAs supplied by business
Business Address:RSB House, 7 Moons Park, Redditch, B98 9PA
Phone Number:0333 577 9767
Email Address:info@rsblegal.co.uk
Other Trading names
Ownership Release Services (ORS) http://www.ownership-release.co.uk/ Timeshare Business Check Profile
What happened when we reached out to this business?
We contacted this business by website form and e-mail on 16/10/2015. (Website form failed to connect to message server. The e-mail failed to be delivered). We asked for confirmation of company registration details and the business trading address. No response has been received to date.
Observations and comments
There are reports from dissatisfied consumers - please contact us with details if you have concerns regarding this business.
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 16/10/2015
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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Sky Services UK

Preview by Thumbshots.comSky Services UK
www.skyservicesuk.com*
Product Offered: Timeshare Resale.
Transparency evaluation:Phone number provided on website. No address, e-mail or legal entity details on website.
Transparency Failure
Actions by authorities:None known
Verified Information**:None known
Other Sources*:http://www.timesharetalk.co.uk/index.php?topic=15691.0
RDO Member:No
Contact DetailsAs supplied by business
Business Address:Unable to verify
Phone Number:01273 252928
Email Address:Unable to verify
Other Trading names
Alex McFarlane
TESS Support Timeshare Business Check Profile
What happened when we reached out to this business?
We contacted this business by website form on 05/10/2015 and 16/10/2015. We asked for confirmation of company registration details and the business trading address. No response has been received to date.
Observations and comments
SkyServices UK http://www.skyservicesuk.com/ is connected to Tess Support http://www.tesssupport.com/ which is a timeshare resale business. Business owner appears to be an Alex McFarlane.
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 16/10/2015
Contact:
If you believe any of the information in this profile to be incorrect or have concerns about this company please contact us.
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