Another Court Judgement Against ITRA

Consumer awarded over £4800 as judge declares that breaches of contract by International Refund Action Ltd. (ITRA) were “completely unacceptable”

KwikChex can report that on Friday 19 January 2018,  at Weston-Super-Mare County Court, another consumer it has supported has won a judgement against International Timeshare Refund Action – ITRA.

The judge ordered ITRA to repay the consumer £4802.60, having decided that ITRA had not provided the services promised.  The judge also commented that the “Breaches were as fundamental as they could possibly get” and that there had been “so little done for so much money”

The consumer asked for the assistance of KwikChex via the Timeshare Task Force resources that KwikChex manages, which are funded by the Resort Development Organisation (RDO) after ITRA’s multiple failures to clearly respond for over a year to requests to detail what ITRA had carried out on her behalf. KwikChex provided free  advice and support for 18 months during the dispute, which culminated in the court hearing, with ITRA vainly trying to defend the lack of work carried out and poor communication. Attempts to carry out some work at the eleventh hour, well after legal proceedings were started were rejected as ‘too little, too late’.

KwikChex Director Chris Emmins provided a witness statement and attended court in support of the consumer, which detailed ITRA’s involvement in the notorious Club Class Concierge scams which resulted in the winding-up of seven connected companies by the UK authorities. Also included in the statement were details of complaints made by consumers to Action Fraud about ITRA and the misrepresentations that ITRA had a ‘Head Office’ in Gibraltar – something the Gibraltar authorities had confirmed was untrue.

ITRA attempted to defend the claim by using their favoured law firm, Pinder Reaux and a barrister, whilst the consumer represented herself. Two witnesses appeared for ITRA – the first was a Patrick O’Connor, who from the outset admitted that he used an alias when working for ITRA, calling himself ‘Steven John’ a name that has been quoted by many consumers making complaints against ITRA. He stated that the alias was easier for consumers to remember. The second witness was identified as Andrew Cooper, who in his witness statement said that he was a ‘consultant ’for ITRA. However, a solicitor from Pinder Reaux described him as ITRA’s CEO – and when questioned whether he was a director of ITRA he replied that he was. Andrew Cooper was also a director of two of the companies closed down by the UK authorities in 2012 – Bridge View Consultants Ltd. and Club Class Concierge Ltd. He is also a current director of European Claims Centre Ltd., a business that claims to have helped thousands of people to exit timeshares, though it was only formed in June 2016 and uses the serviced  / virtual offices to conduct its business as ITRA.

The latest case echoed the well-publicisied win by Mr & Mrs Walker against ITRA in court in 2016, who were refunded over £7000 – see the report by the Daily Mail –

KwikChex and a number of consumer protection and advice agencies continue to receive complaints concerning ITRA.

Free advice and assistance is available for consumers on the Timeshare Business Check and Timeshare Task Force websites and via the Timeshare Helpline – 0044 (0) 1202 832012

KwikChex and the Timeshare Task Force services have been vetted and approved by Trading Standards and are the only business operating within the timeshare sector to have received official accreditation under the Trading Standards Buy With Confidence scheme – see the accreditation and verified consumer feedback on the following link  –

Timeshare Task Force 2016 year in review

Successes for consumers right across the spectrum

The Timeshare Task Force, which is managed by KwikChex, has produced an unparalleled series of results for consumers during 2016.

The free service has become increasingly vital and more used  by consumers in the last 12 months, with the Timeshare Business Check website playing the leading role in consumer protection and assistance. The site has been a very effective resource for consumers seeking advice on businesses across the timeshare spectrum – from advising caution through to winning back monies for consumers and helping timeshare owners understand and exercise their legal and contractual rights.

Consumers contacting KwikChex via the Timeshare Task Force resources have benefited from:

  • Refunds from mis-sold holiday and rogue timeshare reclaim businesses.
  • Advice and direct assistance leading to contractually and ethically correct, no cost and low cost timeshare relinquishment.
  • Help with civil actions, including legal assistance from qualified lawyers and the provision of evidence to support claims.
  • Advice that prevented consumers from falling prey to scams.

Every single case has been assisted by KwikChex entirely free of charge.

The court case won against ITRA

The highlight of the year must be the support KwikChex provided to Harold and Brenda Walker, who came to KwikChex with concerns about monies they had paid to ITRA –  International Timeshare Refund Action. It was obvious from the outset that ITRA had made false promises and misleading statements in order to persuade the Walkers to pay over £7000.  Requests to ITRA for a refund were either ignored or rejected, so the only option was to take ITRA to court. Even though the Walkers were using the Small Claims Court, ITRA used the services of a specialist law firm and a barrister in trying to defend their actions – so KwikChex appealed for help from the RDO – the Resort Development Organisation, who responded with funding for similar representation for the Walkers. KwikChex went on to provide evidence and acted as a witness in court in support of the Walker’s claim. The judge subsequently ruled for the Walkers, declaring the ITRA actions illegal and the contract null & void. The Walkers were awarded a full refund and costs.

The Walkers
Harold & Brenda Walker 
[Image by Damien Mcfadden]
It would be difficult to imagine a nicer couple than Harold and Brenda Walker – both in their 70s, they epitomise human decency and civility. Brenda was at the time undergoing treatment for cancer, which added to the stress caused by ITRA’s deceptions.  Sadly, Brenda passed away not long after the case against ITRA was won, but Harold was so kind to say how much she had appreciated what KwikChex had done.  And in reality, as was quickly demonstrated by KwikChex, the couple had no need of the alleged services that ITRA said they would provide regarding relinquishment – because their timeshare was with an RDO member and they were entitled to a free relinquishment, which was subsequently arranged. ITRA lied about many things, including telling the Walkers that their children would be liable for their timeshares as their heirs and then tried to use ‘legal muscle’ to defend what should have been the indefensible. They failed – and now the publicity from the case has resulted in more consumers coming forward keen to take legal action against ITRA.

Read the full story in the Daily Mail –

and the follow up exposure of ITRA –

KwikChex support for law enforcement and regulatory bodies

During 2016, KwikChex has continued to work closely with the police, Trading Standards and various regulatory authorities, providing vital evidence and intelligence on rogue operations.

Responses by KwikChex to police requests have resulted in the opening of a formal criminal investigation.

Responses by KwikChex to Trading Standards have resulted in the opening of investigations – and the resolving of complaints made to Trading Standards by consumers.

Four complaints about misleading advertising in the timeshare sector made to the Advertising Standards Authority were upheld in 2016 – against Easy Consulting SL t/a ; Timeshare Relief UK  and European Claims Centre LLC t/a Timeshare Advice Centre (a part of the ITRA operations).

In addition, an initiative in cooperation with the Information Commissioner’s Office (ICO) to stop Data Protection offences, including unsolicited contact and data theft is now well on the way to producing evidence that is likely to lead to prosecutions.

ctsiKwikChex also exhibited at and presented a session at the Consumer Affairs & Trading Standards Conference and Exhibition in 2016 – providing new ways and means of detecting scams and helping to bring the perpetrators to justice.

< Left – KwikChex talking with Trading Standards Officers at the Consumer Affairs & Trading Standards Conference and Exhibition.





The work will continue in 2017 and will include the continuance of free assistance to consumers, responses to requests by Citizens Advice for the provision of update advice, participation in the 2017 Consumer Affairs & Trading Standards Conference and active support in both civil legal cases and criminal prosecutions.


KwikChex becomes Corporate Affiliate Member of Chartered Trading Standards Institute


KwikChex has been successfully working for some time with Trading Standards Officers in support of identifying and taking action against rogue businesses. This is particularly true within the holiday sector and even more so in terms in terms of timeshare and related products, where we lead the Timeshare Task Force, which is helping protect and provide redress to consumers.

Following recent meetings and discussions with senior police officers and government / official bodies, more news will be released soon regarding active partnerships with enforcement authorities – all with the objective of protecting consumers and businesses.

In addition, KwikChex is now a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI). This separate element has been undertaken in line with the aims and values of the CTSI and is described as being for businesses who:

  • are concerned about customers
  • help consumers and staff with trading problems
  • promote good business practices

Our membership of the CTSI was granted after sponsorship from two Trading Standards Officers and an approval process conducted by the CTSI.

Post updated 21st August 2015

Investigators suspect fraudster still targeting elderly for scams – but, incredibly, say they can’t afford to prosecute after savage cuts

DailyMailCredits: Daily Mail
By: Sarah Bridge

Mail on Sunday article about serial timeshare fraud offender Frank Madden reveals problems Trading Standards face – and includes how KwikChex is cooperating with them to assist investigations and prosecutions. All consumer reports to KwikChex and the Timeshare Task Force are also made available to the relevant authorities regardless of the subject of the report to ensure correct processes take place and to increase enforcement effectiveness.

Above excerpts and read the full article on

KwikChex & Timeshare Task Force free consumer resources – an additional level of diligence & transparency


With the permission of the consumers that contact KwikChex and in particular those that do so via the Timeshare Task Force and Timeshare Business Check resources, we are now going to provide access to information on every case we receive to the relevant authorities.

Organisations such as the European Consumer Centre, (The ECC network), UK Trading Standards, National Fraud Investigation Bureau (NFIB) and the equivalent in the relevant European countries such as OMIC in Spain can add this intelligence to their own data – and they will also be able to help ensure that the responses being made by KwikChex are of genuine help to consumers.