Latest TimeshareTaskForce Customer Testimonial

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In mid – 2014 my wife and I were in dispute with an organisation named INTERNATIONAL TIMESHARE REFUND ACTION LIMITED (ITRA). The dispute centred on the validity of a contract which we had been persuaded to sign with them and make full advance payment on the day of £7k+ at the ITRA offices in Langley, Berkshire in June 2014. We soon thereafter discovered that the main premise by ITRA that our children would be responsible for ongoing annual timeshare maintenance was wholly inaccurate and that a supposed ‘3rd Party’ Agent quoted as being used in Spain by ITRA for disposal of our timeshare turns out to be ‘EURAFRIC’, which is an associate company of ITRA.

Fortunately, we happened to read an article in the financial section of the Mail on Sunday, dated 9th August 2014, in which Mr. Chris Emmins, the co-founder of KwikChex warned of  the activities carried out in the past by ITRA  and its associates. We contacted KwikChex immediately on the number provided and for the next several months kept them apprised of our efforts in corresponding with ITRA in our attempt to recover our outlay. During this time staff at KwikChex were most supportive and helpful with their advice to us. Following several months of our telephoning/corresponding with ITRA it became plain that they would on no account accept our cancellation demand re the June 2014 contract.

Thus in December 2014 we advised ITRA that we were then escalating matter further and placed our case fully in the hands of KwikChex. From then on the support and reassurance we received from the staff of KwikChex, and in particular from the CEO, Mr. Chris Emmins was totally professional and positive. After considering various options investigated and suggested by KwikChex we decided to opt to recover our outlay via the County Court Small Claims process, for which the necessary paperwork was prepared and submitted on our behalf by KwikChex.

From thereon, the court process was followed through until Judgement in our favour was made by the County Court in Milton Keynes on 14 June 2016, in which it was declared that the original contract with ITRA was deemed to be null and void and that full refund of our £7k+ outlay, together with allowable costs be made to us within 14 days; further, that our original timeshare deeds be returned to us.  We are truly grateful for the fantastic work and support we have received from KwikChex, inclusive of their organising solicitor representation. Had it not been for the actions; dedication and encouragement of Chris Emmins and his team at KwikChex it is highly questionable whether we would have been able to pursue this action through to a final successful outcome against ITRA.  We would encourage anyone who is or have been victim to similar treatment as experienced by us with ITRA to make contact and place themselves in the safe and trustworthy hands of KwikChex.

H & B Walker
Buckingham, UK

ASA Uphold Complaint against Ultimate Holiday Package/Easy Consulting

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Ultimate Holiday Package/Easy Consulting.

A complaint was filed with the Advertising Standards Authority (ASA) in April .

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged (an Ad on a website for a holiday company, www.theultimateholidaypackage.co.uk, which was seen on 27 February 2016) whether:

1. the ad was misleading, because it did not make sufficiently clear that the price of the holidays was dependent on customers attending a timeshare sales presentation and that failure to attend would mean incurring the full cost of the holiday accommodation; and

2. the claim “the single largest provider of promotional holidays in Europe” was misleading and could be substantiated.

Easy Consulting SL t/a The Ultimate Holiday Package did not respond to the ASA’s enquiries.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/7/Easy-Consulting-SL/SHP_ADJ_335491.aspx#.V4XZBGh96hc

A previous upheld ASA ruling on a connected business – Love All Inclusive which found that claims of ABTA membership and licensing by the Ministry of Justice were not substantiated and were therefore misleading. Full details of the ASA ruling – https://www.asa.org.uk/Rulings/Adjudications/2015/7/Love-All-Inclusive/SHP_ADJ_303742.aspx#.V4XakGh96hc

A list of connected businesses is available on the Ultimate Holiday Package profile – http://timesharebusinesscheck.org/the-ultimate-holiday-package/

ASA Uphold Complaint against Timeshare Relief UK

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Timeshare Relief UK.

A complaint was filed with the Advertising Standards Authority (ASA) in October 2015.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The complaint challenged whether the following claims were misleading and could be substantiated:
1. “the UK’s leading Timeshare disposal company”; and
2. Mr Warren and his … partners … have saved their clients over £40,000,000 million pounds [sic] in fees …”.
3. KwikChex also challenged whether the claims “New Rules aim to end decades of pressure-selling and release thousands of people from costly and unfair contracts”, “Soon to be implemented Europe-wide rules are expected to back the decision” and “A Norwegian woman was awarded more than £28,000 by the Spanish Supreme Court in March, giving fresh hope to Britons locked in similar arrangements” were misleading because they understood the decision applied only in Spain.

Timeshare Relief UK provided a response by telephone.
The ASA upheld the complaint stating that the ad must not appear again in its current form.

Full details of the complaint on the ASA website – https://www.asa.org.uk/Rulings/Adjudications/2016/3/Timeshare-Relief-UK/SHP_ADJ_313293.aspx#.VugW_o_XKIW*

ASA Uphold Complaint against Easy Consulting SL

ASAThe UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a www.directresortsinternational.co.uk.

The investigation by KwikChex was carried out as part of activities by the Timeshare Task Force www.timesharetaskforce.org which KwikChex manages.

The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per person … 5 star Luxury Accommodation at RCI … Affiliated Resorts”) was misleading, because it omitted what they believed was a significant condition that the prices of the holidays were dependent on consumers attending a timeshare sales presentation, and that failure to attend would mean incurring the full cost of the holiday accommodation; and that the claim “at RCI … Affiliated Resorts” was misleading, because they understood that the advertiser had no connection with Resort Condominiums International (RCI).

The ASA upheld the complaint stating that the ad must not appear again in its current form.

The full details of the ASA adjudication can be found on the ASA website – http://www.asa.org.uk

Latest TimeshareTaskForce Customer Testimonial

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KwikChex assisted this consumer with with a Section 75 refund for a deposit made to Monster Travel.

“I would recommend the advice KwikChex has given us. The timeshare resale scam which led us to losing a large amount of money, came to a wonderful conclusion today when our section 75 claim was granted and a complete refund was given to us.

Thank you KwikChex for your help and wonderful advice, a great weight has been lifted off us. Two months of feeling like an idiot for falling for this scam can now be healed.

Well done to the KwikChex team, keep up the good work. We need to work hard to get rid off companies like these.”

Mr & Mrs D, Nov-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).

Latest TimeshareTaskForce Customer Testimonial

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KwikChex assisted this consumer with a chargeback claim to Monster Travel.

“I have just received a letter from Vanquis Bank regarding my claim over the transaction of £500 to Monster Travel.

I was delighted to be informed that the chargeback was successful under the Visa Rules and Regulations and that further action is not needed as the case is now closed.

I cannot express strongly enough how grateful I am to both of you and KwikChex. Many times I was going to chuck the towel in but you never gave up, your professional way and the time you gave my case was fantastic, I was in serious trouble and without your assistance, I dread to think.”

Mr & Mrs H, Nov-15

 

 

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).

Latest TimeshareTaskForce Customer Testimonial

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KwikChex assisted this consumer with a Section 75 refund for a deposit made to EZE Group.

My mother and I have recently been involved with a timeshare exit company and paid a deposit to them, I got concerned about the amount of money they were charging and what we were paying it for. I sent an
enquiry email to KwikChex (a service I found on the internet). I have been very impressed with their knowledge, help and support, the quick responses to my emails and their encouragement for us to try to get the money back though the bank dispute services, including writing a letter to the bank on our behalf. We are now delighted to say the bank have got back the amount we paid. We really appreciate the help we have had from KwikChex.

Mr C on behalf of Mrs B, Nov-15

Note – no fees are charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex).

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