Platinum Services and Administration SL – Warning

We have recently received increased reports of Platinum Services and Administration SL cold-calling timeshare owners. Consumers report that callers representing this business have stated variously that they can claim back monies paid to fraudulent businesses such as EZE Group and Club Class Concierge, that cases have been won in Spain and that consumers just have to pay an administration fee to have substantial funds released to them.

Consumers should be aware that this behaviour is deceptive and unlawful.

They appear to be a prolific cold-caller with links to a number of other timeshare related claims businesses including:

Beta Promociones y Administracion SL
Fastline Legal Services SL
Greenges 2005 SL
Incovex Consulting SL
Litigation Services SL

Further details regarding this company can be found in their directory listing.

Directory Listing:

Extreme caution is advised when dealing with Platinum Services and Administration SL.

Urgent warnings re scare tactics being directed at CLC members

Reports are reaching KwikChex of cold calls and unsolicited emails being sent to CLC members that are seeking to scare them into paying fees / entering into contracts with unregulated claims companies.

One such email has been sent from Information regarding this business has been published on the Timeshare Business Check website – see link

It identifies the company behind the website as Viking Consultants and includes the following “The CEO of Viking Real Estate and Consultants is Mike Farhoud. He is an ex-Silverpoint sales executive. They are known to contact consumers by cold-calling and unsolicited emails – consumers are advised to ask how the businesses obtained personal data and what data they hold? If not satisfied, with answers received, reports can be made to the relevant data protection authorities.”

The email being sent provides a mailing address in Edinburgh, but the operation is run out of Tenerife and includes other former Silverpoint salespeople.

In addition, reports are also being received of cold calls to CLC members which are also using the same scare tactics, with the callers fraudulently identifying themselves as a ‘Government Advisory Service’ and another purporting to be ‘Prime Consultants‘ using an Isle of Wight number – 01983896790. This number has been reported hundreds of times as a harassing cold-caller.

Such deceptions are illegal practices and combined with breaches of data protection laws are a very serious matter. These are now being brought to the attention of the authorities in Spain, the UK and other EU countries. CLC members who are being approached in this way are urged to report them.


Demi-Guni SL – Warning

It has come to our attention that a business using the phone number +34 922 714 743 has been cold calling consumers, spreading misinformation about companies and offering timeshare reclaim services. They are using a number of different names to disguise their identity, some of which are unconnected businesses.

The phone number can be traced to timeshare claims consultancy company Demi-Guni SL and their property sales website InmoBelga

The lawyer used by Demi-Guni SL is Ruben Padron Perez

Directory Listing:

Hutchinson Escrow/Escrows – Warning

It has come to our attention that a business calling itself Hutchinson Escrow/Escrows and using the websites and has been cold calling consumers. Their methods are deceitful and unlawful.

They appear to imply that they are representing the registered company Hutchinson Trustees Limited – company registration number 03195365, which was incorporated in 1996. This is a fraudulent claim.

Consumers should be especially wary if they are contacted out of the blue by cold callers claiming to be calling on behalf of Hutchinson Trustees Limited or Hutchinson Escrow/Escrows.

We advise consumers contacted by persons purporting to be from Hutchinson Escrow/Escrows to report the matter to Action Fraud in the UK Telephone 0300 123 2040 or use their online reporting system –

Directory listings related to this warning:


KwikChex Featured in Timeshare Exit Concerns Article

The Daily Mirror has published an article on the battle between timeshare exit firm, Carl James Associates, and a couple who paid £4,200 for assistance exiting their timeshare.

After being repeatedly contacted by cold callers promising a swift exit from their Club La Costa membership, the pair agreed to let Carl James Associates facilitate their exit.

Shortly afterwards the consumer contacted Carl James to cancel their assistance, “arguing that he had not yet signed a contract with Carl James or sent them any of his timeshare paperwork, so it could not have started work on his case”, but were refused, with Carl James citing a verbal “contract in kind” and that non-refundable work had already begun.

Fullbrook Associates are named as assisting Carl James with the timeshare relinquishment process.

Read the Daily Mirror article here

Read more about Carl James Associates and Fullbrook Associates

Fake Banco de España Scam Warning

Timeshare owners are reporting emails attempting to scam them over fake claim awards

Emails are being sent to timeshare owners claiming that they have been awarded large sums in the Spanish courts. These emails claim to come from Banco de España but are clearly an attempt at defrauding timeshare owners, using a false email address ( They ask for a ‘tax payment’ in order to be able to transfer the sums said to have been awarded. The emails uses the recipients names and telephone numbers. This is one of many such scams being perpetrated at present. Consumers should on no account respond to such emails, provide details or of course make any payments.  Any such emails should be reported to the national authorities.

In addition to the details of the fake compensation, the senders also attempt to confuse owners with other false information, including making attacks on the Mindtimeshare website and Alberto Garcia, who have for many years published details on fraudsters attempting to scam timeshare owners. These attacks on Mindtimeshare and Alberto Garcia are entirely without foundation.

Timeshare owners that receive unsolicited contacts by email, text or phone should be extremely cautious as those making contact are likely to be acting unlawfully in terms of data protection and could sell personal data on to other rogues. Their typical statements that they obtained the information from a ‘central timeshare register’ is in itself a fraudulent statement.  If you are a timeshare owner in any doubt about businesses making contact with you, information and entirely free assistance is available on this website and further information regarding timeshare rights, consumer protection and exits & claims is also published on

Financial Conduct Authority (FCA) issues warning about timeshare exit business Termination Services Limited

The FCA has advised that Termination Services Ltd. is not an authorised firm and is targeting people in the UK. Based upon information the FCA holds, it believes this business is carrying on regulated activities which require authorisation.

The directors of Terminations Services Ltd are Robert Pinker and David Rhodes. They are also directors of Timeshare Legals Ltd. This business is also not an authorised firm. Both companies state that they are based in Watford.

Both businesses also state that they are working with a Spanish law firm – JLCA & AS.

Robert Pinker was previously a director of a regulated Claims Management Company (CMC) named Olton Alexander Ltd., but information on the Timeshare Legals website reveals that serious and concerning disputes have arisen. It states:

“Timeshare Legals – Is No longer Associated with Olton Alexander Limited.

On 1st January 2019 Timeshare Legals merged with Olton Alexander, Timeshare Legals was the trading name of Olton Alexander Limited. Our agents and staff work with and became a payment agents for Olton Alexander. Due to lack of commitment from Olton Alexander, Timeshare Legals severed its partnership with the company on 30th June 2019. Timeshare Legals is no longer a trading name of Olton Alexander and is now the trading name of Timeshare Legals Limited. Timeshare Legals Limited has no association with Olton Alexander.

It has been quite apparent over the last few weeks if not months, that the increasing number of clients are complaining to Timeshare Legals about Olton Alexanders performance and commitment to pursuing their claims has been extremely lacking. Moreover, very little or no works have been done. We have been frantically trying to help with the problems, the clients are facing from Olton and with the promise from Olton that this will be rectified. It has now become increasingly apparent that this has not been done.

Olton Alexander has been telling clients that they have had no money from clients, when we have proof that they have been paid and emails from Olton confirming they have indeed received money from TSL regarding the clients claims matters.”

If you are a timeshare owner that has engaged with Termination Services Ltd or Timeshare Legals Ltd and are concerned, you can contact Citizens Advice. If you are concerned about Olton Alexander Ltd. you can contact the Financial Conduct Authority. Complaints about services provided by Olton Alexander can also be filed with the Claims Management Ombudsman.

Free assistance is also provided by KwikChex – click here to contact us using our Free Assistance form.

Original FCA warning notice – click here.

FCA Issues Claims Advice Bureau Warning

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Claims Advice Bureau, masquerading as FCA authorised Claims Advice Bureau (UK) Limited.

“This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. They may use the name of the genuine firm, the ‘firm reference number’ (FRN) we have given the authorised firm or other details.”



Fraudulent firm details

Name: Claims Advice Bureau

Telephone: 07710 541 098; 0161 354 6671; 0203 129 7206 (ext 135)

Genuine firm details

Name: Claims Advice Bureau (UK) Limited

Firm Reference Number: 837876

Address: Ivy Mill, Crown Street, Failsworth, Manchester, Lancashire, M35 9BD, United Kingdom

Telephone: +441616374242



Original article – click here

In addition to their main website –, they also have –

The authorised firm and another brand owned by it, also deal with timeshare claims.  For those timeshare owners that want to engage with claims businesses, KwikChex is supporting a new resource which provides details of the applicable consumer rights and information from consumers and official sources. Remember to carry out all due diligence in pursuit of your rights, including asking for all of the details of any potential claim to be put in writing – and ideally, seek further opinion once you have this.

If you have been contacted by this fraudulent company you should report it to the FCA Consumer Helpline on 0800 111 6768.

If you think your authorised firm has been cloned you should contact the FCA Firm Helpline on 0300 500 0597

European Consumer Claims – ECC ordered to hand over domain to KwikChex

The domain had previously been used to publish derogatory content against KwikChex and to promote European Consumer Claims / ECC and associated businesses.

It has been formally found that ECC abused the good name of KwikChex by using the KwikChex brand in bad faith. The action was taken by KwikChex against European Consumer Claims Ltd., who denied they were responsible for the rogue site. However, the adjudicator agreed with KwikChex that European Consumer Claims were responsible and also agreed that the registrant details had not been filed truthfully by European Consumer Claims. The registrant was given as ‘ECC’ – not a legal entity and the address provided was fictitious – a compilation of Spanish and Gibraltar addresses.

KwikChex also pointed out that the email contact given and a part of the address referred to a business known as ‘ITRA’ or International Timeshare Refund Action – a business that was wound up in the UK High Court in 2019 after failing to refund monies to consumers as ordered by the courts. ITRA had previously been identified by UK authorities as being a significant element of a large scale scam against timeshare owners after seven connected businesses known as the ‘Club Class Companies’ were wound up to protect consumers. The rogue site defended ITRA and its relationship with ECC and falsely stated that KwikChex does not assist timeshare owners with regard to exits and compensation where due. These matters are currently also being addressed.

The nature of the free assistance that KwikChex provides to timeshare owners is verified (including verified feedback from consumers) on the KwikChex Trading Standards Approved profile, where it can clearly be seen that in addition to assisting the victims of timeshare exit and claims fraud, timeshare owners have referred to and praised KwikChex for assistance with resolving timeshare exits and disputes.

KwikChex has published the above information to clarify the situation and because European Consumer Claims (ECC) had promoted the previous content on the site extensively.

The full ruling can be read on the following link (PDF).

KwikChex Ltd, Exchange House, 12-14 The Crescent, Taunton, Somerset, TA1 4EB Registered in the UK, Company No. 07376192

Advice – Platinum Weeks/Easy Consulting SL

Consumers have contacted KwikChex with concerns about Platinum Weeks/Easy Consulting SL.

Easy Consulting controls a number of cold calling fly buy companies, including Platinum Weeks, offering discounted holiday accommodation at luxury resorts.

Consumers accepting these deals are required to attend meetings to discuss their future holiday packages. Once consumers are at the meetings, they are given a hard sales pitch and pressurised into signing up to unwanted holidays and club memberships.

Platinum Weeks

Platinum Weeks is the latest in a long list of companies managed by Easy Consulting SL. Following their usual poor practice, they have been cold calling timeshare owners with offers of up to 4 weeks of bonus accommodation, which for a fee, can be banked for use in future years – this is a scam and timeshare owners should avoid paying any monies.

Their website lists a London business address (a well-known virtual office) but fails to disclose any British business ownership details. The Easy Consulting company details can be found in the Terms and Conditions section of the website, they are not visible on the main page.

Platinum Weeks are particularly persistent cold callers. Consumers are advised to ask how the business obtained personal data and what data they hold? If not satisfied, with answers received, reports can be made to the relevant data protection authorities. Cold callers frequently reference a central timeshare owners directory as their source of information – this directory doesn’t exist.

Company Details

Name: Easy Consulting SL

Spanish Company Number (CIF): B53788626

Registered Address: Carrer Ametler Amarc 12, 03570 Alfaz del Pi, Alicante

Director: Paul David Body

Company Registered: 16 July 2003

Click here to view registered company information

Actions by Authorities

A number of investigations by KwikChex were carried out as part of activities by the Timeshare Task Force which KwikChex manages.

2 September 2015 – The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks

The complaint challenged the display of a countdown clock promotion which renewed and did not expire on website

The countdown clock has since been removed.

2 September 2015 – The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International

The complaint challenged whether testimonials on the website were genuine because the same testimonials were also displayed on another website

The testimonials have since been removed.

6 January 2016 – The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a

The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per person … 5 star Luxury Accommodation at RCI … Affiliated Resorts”) was misleading, because it omitted what they believed was a significant condition that the prices of the holidays were dependent on consumers attending a timeshare sales presentation, and that failure to attend would mean incurring the full cost of the holiday accommodation; and that the claim “at RCI … Affiliated Resorts” was misleading, because they understood that the advertiser had no connection with Resort Condominiums International (RCI).

The ASA upheld the complaint stating that the ad must not appear again in its current form.

Click here to view the ruling on the ASA website

13 July 2016 – The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Ultimate Holiday Package/Easy Consulting.

The investigation by KwikChex challenged that the ad was misleading, because it did not make sufficiently clear that the price of the holidays was dependent on customers attending a timeshare sales presentation and that failure to attend would mean incurring the full cost of the holiday accommodation; and the claim “the single largest provider of promotional holidays in Europe” was misleading and could be substantiated.

The ASA upheld the complaint stating that the ad must not appear again in its current form.

Click here to view the ruling on the ASA website

Linked Companies and Websites

This is a list of companies and websites linked to Easy Consulting. Note that a number of these sites lack a HTTPS security certificate and as such are not secure – these are provided for reference only and we advise against accessing them.

Bonus Breaks
Bonus Extra Weeks
Couples and Family Resorts
Direct Resorts International
Direct Resort Promotions (DRP)
Easy Consulting SL
Exclusive Time Online
Exclusive Weeks
Extra Weeks (no longer live)
Extra Time Online
Hotels VIP
Love All Inclusive
Love All Inclusive Asia (no longer live)
Love All Inclusive Canaries (no longer live)
Love All Inclusive Caribbean (no longer live)
Love All Inclusive Med (no longer live)
Love All Inclusive USA (no longer live)
Platinum Weeks
Resorts Direct
Reward Breaks
Sky Breaks
Sponsored Breaks
Sponsored Weeks
The All Inclusive Club
The Gift Company
The Ultimate Holiday Package (no longer live)

We advise extreme caution regarding any business making unsolicited calls/emails/SMS, not least because there may be Data Protection law breaches involved -i.e., that they may have obtained and/or are using your data illegally.

If you require assistance regarding any of the companies or issues mentioned above please contact us using our free assistance form.

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