KwikChex Featured in Timeshare Exit Concerns Article

The Daily Mirror has published an article on the battle between timeshare exit firm, Carl James Associates, and a couple who paid £4,200 for assistance exiting their timeshare.

After being repeatedly contacted by cold callers promising a swift exit from their Club La Costa membership, the pair agreed to let Carl James Associates facilitate their exit.

Shortly afterwards the consumer contacted Carl James to cancel their assistance, “arguing that he had not yet signed a contract with Carl James or sent them any of his timeshare paperwork, so it could not have started work on his case”, but were refused, with Carl James citing a verbal “contract in kind” and that non-refundable work had already begun.

Fullbrook Associates are named as assisting Carl James with the timeshare relinquishment process.

Read the Daily Mirror article here

Read more about Carl James Associates and Fullbrook Associates

Fake Banco de España Scam Warning

Timeshare owners are reporting emails attempting to scam them over fake claim awards

Emails are being sent to timeshare owners claiming that they have been awarded large sums in the Spanish courts. These emails claim to come from Banco de España but are clearly an attempt at defrauding timeshare owners, using a false email address ( They ask for a ‘tax payment’ in order to be able to transfer the sums said to have been awarded. The emails uses the recipients names and telephone numbers. This is one of many such scams being perpetrated at present. Consumers should on no account respond to such emails, provide details or of course make any payments.  Any such emails should be reported to the national authorities.

In addition to the details of the fake compensation, the senders also attempt to confuse owners with other false information, including making attacks on the Mindtimeshare website and Alberto Garcia, who have for many years published details on fraudsters attempting to scam timeshare owners. These attacks on Mindtimeshare and Alberto Garcia are entirely without foundation.

Timeshare owners that receive unsolicited contacts by email, text or phone should be extremely cautious as those making contact are likely to be acting unlawfully in terms of data protection and could sell personal data on to other rogues. Their typical statements that they obtained the information from a ‘central timeshare register’ is in itself a fraudulent statement.  If you are a timeshare owner in any doubt about businesses making contact with you, information and entirely free assistance is available on this website and further information regarding timeshare rights, consumer protection and exits & claims is also published on

Financial Conduct Authority (FCA) issues warning about timeshare exit business Termination Services Limited

The FCA has advised that Termination Services Ltd. is not an authorised firm and is targeting people in the UK. Based upon information the FCA holds, it believes this business is carrying on regulated activities which require authorisation.

The directors of Terminations Services Ltd are Robert Pinker and David Rhodes. They are also directors of Timeshare Legals Ltd. This business is also not an authorised firm. Both companies state that they are based in Watford.

Both businesses also state that they are working with a Spanish law firm – JLCA & AS.

Robert Pinker was previously a director of a regulated Claims Management Company (CMC) named Olton Alexander Ltd., but information on the Timeshare Legals website reveals that serious and concerning disputes have arisen. It states:

“Timeshare Legals – Is No longer Associated with Olton Alexander Limited.

On 1st January 2019 Timeshare Legals merged with Olton Alexander, Timeshare Legals was the trading name of Olton Alexander Limited. Our agents and staff work with and became a payment agents for Olton Alexander. Due to lack of commitment from Olton Alexander, Timeshare Legals severed its partnership with the company on 30th June 2019. Timeshare Legals is no longer a trading name of Olton Alexander and is now the trading name of Timeshare Legals Limited. Timeshare Legals Limited has no association with Olton Alexander.

It has been quite apparent over the last few weeks if not months, that the increasing number of clients are complaining to Timeshare Legals about Olton Alexanders performance and commitment to pursuing their claims has been extremely lacking. Moreover, very little or no works have been done. We have been frantically trying to help with the problems, the clients are facing from Olton and with the promise from Olton that this will be rectified. It has now become increasingly apparent that this has not been done.

Olton Alexander has been telling clients that they have had no money from clients, when we have proof that they have been paid and emails from Olton confirming they have indeed received money from TSL regarding the clients claims matters.”

If you are a timeshare owner that has engaged with Termination Services Ltd or Timeshare Legals Ltd and are concerned, you can contact Citizens Advice. If you are concerned about Olton Alexander Ltd. you can contact the Financial Conduct Authority. Complaints about services provided by Olton Alexander can also be filed with the Claims Management Ombudsman.

Free assistance is also provided by KwikChex – click here to contact us using our Free Assistance form.

Original FCA warning notice – click here.

KwikChex providing additional support for timeshare owners on exit issues

In response to requests from timeshare owners that have fallen victim to timeshare exit and claims scams. KwikChex has produced a new online resource – 

Timeshare Exit Concerns

The new website is entirely consumer-focused and timeshare owners are actively participating and contributing to it. Content includes:

  • A key facts section, which details how to spot and stop timeshare exit scams.
  • Consumer rights and consumer protection information on timeshares and timeshare exits.
  • Special reports on major scams that have taken place – currently featuring two on Club Class / ITRA and EZE Group.
  • Assistance and victims support to enable consumers affected by scams to file reports, seek help and join support groups pursuing justice.
  • News updates on current concerns.

To ensure the highest levels of integrity, ‘Consumer Panels’ are being formed which enable timeshare owners to participate in the content and actions taking place. Information on the website has been circulated to law enforcement, consumer protection and government authorities inviting them to provide feedback, which KwikChex will be happy to publish.

The site will be operated to the same high standards as the KwikChex – managed Timeshare Task Force resources, which are UK Trading Standards Vetted & Approved and which received recognition in 2019 when they were acknowledged as a key element in the Business Hero Award presented to KwikChex by the Chartered Trading Standards Institute (CTSI).

KwikChex (T/A Timeshare Task Force) – Buy With Confidence Trading Standards Approved Profile:

FCA Issues Claims Advice Bureau Warning

The Financial Conduct Authority (FCA) has issued a warning about a fraudulent firm, Claims Advice Bureau, masquerading as FCA authorised Claims Advice Bureau (UK) Limited.

“This is what we call a ‘clone firm’; and fraudsters usually use this tactic when contacting people out of the blue, so you should be especially wary if you have been cold called. They may use the name of the genuine firm, the ‘firm reference number’ (FRN) we have given the authorised firm or other details.”



Fraudulent firm details

Name: Claims Advice Bureau

Telephone: 07710 541 098; 0161 354 6671; 0203 129 7206 (ext 135)

Genuine firm details

Name: Claims Advice Bureau (UK) Limited

Firm Reference Number: 837876

Address: Ivy Mill, Crown Street, Failsworth, Manchester, Lancashire, M35 9BD, United Kingdom

Telephone: +441616374242



Original article – click here

In addition to their main website –, they also have –

The authorised firm and another brand owned by it, also deal with timeshare claims.  For those timeshare owners that want to engage with claims businesses, KwikChex is supporting a new resource which provides details of the applicable consumer rights and information from consumers and official sources. Remember to carry out all due diligence in pursuit of your rights, including asking for all of the details of any potential claim to be put in writing – and ideally, seek further opinion once you have this.

If you have been contacted by this fraudulent company you should report it to the FCA Consumer Helpline on 0800 111 6768.

If you think your authorised firm has been cloned you should contact the FCA Firm Helpline on 0300 500 0597

European Consumer Claims – ECC ordered to hand over domain to KwikChex

The domain had previously been used to publish derogatory content against KwikChex and to promote European Consumer Claims / ECC and associated businesses.

It has been formally found that ECC abused the good name of KwikChex by using the KwikChex brand in bad faith. The action was taken by KwikChex against European Consumer Claims Ltd., who denied they were responsible for the rogue site. However, the adjudicator agreed with KwikChex that European Consumer Claims were responsible and also agreed that the registrant details had not been filed truthfully by European Consumer Claims. The registrant was given as ‘ECC’ – not a legal entity and the address provided was fictitious – a compilation of Spanish and Gibraltar addresses.

KwikChex also pointed out that the email contact given and a part of the address referred to a business known as ‘ITRA’ or International Timeshare Refund Action – a business that was wound up in the UK High Court in 2019 after failing to refund monies to consumers as ordered by the courts. ITRA had previously been identified by UK authorities as being a significant element of a large scale scam against timeshare owners after seven connected businesses known as the ‘Club Class Companies’ were wound up to protect consumers. The rogue site defended ITRA and its relationship with ECC and falsely stated that KwikChex does not assist timeshare owners with regard to exits and compensation where due. These matters are currently also being addressed.

The nature of the free assistance that KwikChex provides to timeshare owners is verified (including verified feedback from consumers) on the KwikChex Trading Standards Approved profile, where it can clearly be seen that in addition to assisting the victims of timeshare exit and claims fraud, timeshare owners have referred to and praised KwikChex for assistance with resolving timeshare exits and disputes.

KwikChex has published the above information to clarify the situation and because European Consumer Claims (ECC) had promoted the previous content on the site extensively.

The full ruling can be read on the following link (PDF).

KwikChex Ltd, Exchange House, 12-14 The Crescent, Taunton, Somerset, TA1 4EB Registered in the UK, Company No. 07376192

Advice – Platinum Weeks/Easy Consulting SL

Consumers have contacted KwikChex with concerns about Platinum Weeks/Easy Consulting SL.

Easy Consulting controls a number of cold calling fly buy companies, including Platinum Weeks, offering discounted holiday accommodation at luxury resorts.

Consumers accepting these deals are required to attend meetings to discuss their future holiday packages. Once consumers are at the meetings, they are given a hard sales pitch and pressurised into signing up to unwanted holidays and club memberships.

Platinum Weeks

Platinum Weeks is the latest in a long list of companies managed by Easy Consulting SL. Following their usual poor practice, they have been cold calling timeshare owners with offers of up to 4 weeks of bonus accommodation, which for a fee, can be banked for use in future years – this is a scam and timeshare owners should avoid paying any monies.

Their website lists a London business address (a well-known virtual office) but fails to disclose any British business ownership details. The Easy Consulting company details can be found in the Terms and Conditions section of the website, they are not visible on the main page.

Platinum Weeks are particularly persistent cold callers. Consumers are advised to ask how the business obtained personal data and what data they hold? If not satisfied, with answers received, reports can be made to the relevant data protection authorities. Cold callers frequently reference a central timeshare owners directory as their source of information – this directory doesn’t exist.

Company Details

Name: Easy Consulting SL

Spanish Company Number (CIF): B53788626

Registered Address: Carrer Ametler Amarc 12, 03570 Alfaz del Pi, Alicante

Director: Paul David Body

Company Registered: 16 July 2003

Click here to view registered company information

Actions by Authorities

A number of investigations by KwikChex were carried out as part of activities by the Timeshare Task Force which KwikChex manages.

2 September 2015 – The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Exclusive Weeks

The complaint challenged the display of a countdown clock promotion which renewed and did not expire on website

The countdown clock has since been removed.

2 September 2015 – The UK Advertising Standards Authority (ASA) has informally resolved a complaint submitted by KwikChex regarding Direct Resorts International

The complaint challenged whether testimonials on the website were genuine because the same testimonials were also displayed on another website

The testimonials have since been removed.

6 January 2016 – The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Easy Consulting SL t/a

The investigation by KwikChex challenged that the ad (“All our luxury resorts are from £99 per person … 5 star Luxury Accommodation at RCI … Affiliated Resorts”) was misleading, because it omitted what they believed was a significant condition that the prices of the holidays were dependent on consumers attending a timeshare sales presentation, and that failure to attend would mean incurring the full cost of the holiday accommodation; and that the claim “at RCI … Affiliated Resorts” was misleading, because they understood that the advertiser had no connection with Resort Condominiums International (RCI).

The ASA upheld the complaint stating that the ad must not appear again in its current form.

Click here to view the ruling on the ASA website

13 July 2016 – The UK Advertising Standards Authority (ASA) has upheld a complaint submitted by KwikChex regarding Ultimate Holiday Package/Easy Consulting.

The investigation by KwikChex challenged that the ad was misleading, because it did not make sufficiently clear that the price of the holidays was dependent on customers attending a timeshare sales presentation and that failure to attend would mean incurring the full cost of the holiday accommodation; and the claim “the single largest provider of promotional holidays in Europe” was misleading and could be substantiated.

The ASA upheld the complaint stating that the ad must not appear again in its current form.

Click here to view the ruling on the ASA website

Linked Companies and Websites

This is a list of companies and websites linked to Easy Consulting. Note that a number of these sites lack a HTTPS security certificate and as such are not secure – these are provided for reference only and we advise against accessing them.

Bonus Breaks
Bonus Extra Weeks
Couples and Family Resorts
Direct Resorts International
Direct Resort Promotions (DRP)
Easy Consulting SL
Exclusive Time Online
Exclusive Weeks
Extra Weeks (no longer live)
Extra Time Online
Hotels VIP
Love All Inclusive
Love All Inclusive Asia (no longer live)
Love All Inclusive Canaries (no longer live)
Love All Inclusive Caribbean (no longer live)
Love All Inclusive Med (no longer live)
Love All Inclusive USA (no longer live)
Platinum Weeks
Resorts Direct
Reward Breaks
Sky Breaks
Sponsored Breaks
Sponsored Weeks
The All Inclusive Club
The Gift Company
The Ultimate Holiday Package (no longer live)

We advise extreme caution regarding any business making unsolicited calls/emails/SMS, not least because there may be Data Protection law breaches involved -i.e., that they may have obtained and/or are using your data illegally.

If you require assistance regarding any of the companies or issues mentioned above please contact us using our free assistance form.

Azure Liquidation Updates

Updates 07/05/20, 08/05/20, 13/05/20, 19/05/20, 20/05/20, 09/07/20, 07/08/20 & 07/09/20

Azure Services Ltd. Malta Liquidation 07/05/20

KwikChex has been informed that Azure Services Ltd. of Malta has entered into liquidation proceedings.

Click here to view the PDF notification that has been issued concerning this.

At this stage, it is not clear how this may affect a number of issues, from continuing timeshare ownership, to the ongoing matters concerning legal challenges made regarding loans made for the purchasing of timeshares through Azure during the period between 1 April 2014 and 24 April 2016. Click here to view a copy of the PDF of decision made in August 2018 by Judge Timothy Herrington.

All of these matters are likely to be complex and take some time and KwikChex will do all possible to provide updates. In the meantime, we strongly recommend that those likely to be affected – creditors and timeshare owners, register their interest as per the notice by sending an email to the following address – As there is an initial creditors meeting (by telephone conference call)  at 17.00 hrs Central European Time on Monday 11 May, you may wish to do this as a matter of urgency.

We would also urge Azure timeshare owners to be very cautious regarding any approaches made regarding ‘compensation claims’.  We have seen many examples of attempts to defraud consumers in similar circumstances. The fact is that at present, both the status of the timeshare ownerships and the question of the challenged loans are going through legal processes and the outcomes are currently unknown. If you are approached, get all the details you can – preferably asking those that make the approaches to put details in an email to you. KwikChex will be pleased to respond to any owners making checks in this regard.



Further Azure Information 08/05/20

Information coming direct to KwikChex and in the media in Malta appears to confirm that timeshare ownership at the Golden Sand Resort in Malta will not be affected by the insolvency proceedings taking place concerning Azure Services Malta, which operated as the sales & marketing company for timeshares at the resort.

Major shareholder Corinthia Group  expressed its intention to conduct the liquidation process in an orderly manner and that timeshare owners would continue to enjoy the same service and benefits as they had in past years. They  reaffirmed that the Golden Sands Resort will fully honour all timeshare commitments arising from obligations entered into with existing members.

With regard to matters related specifically to Azure Services Ltd. such as the review ordered of loans for timeshares that took place between 1 April 2014 and 24 April 2016, this matter remains ongoing. KwikChex continues to urge caution regarding any approaches to timeshare owners by businesses offering compensation services and will be pleased to help owners evaluate any such approaches.

KwikChex has been in contact with a number of parties, including trustees and will continue to provide information to the best of our ability. Further updates are expected to be available next week.



Azure Clarification 13/05/2020

Several owner / members  at ‘Azure Malta’ – the timeshare clubs Island Residence Club, The Heavenly Collection and Azure Ultra, have been asking KwikChex for further clarification as the information first released regarding insolvency processes was difficult to understand. KwikChex has been in contact with the liquidators, who continue to reassure that the benefits of timeshare ownership will remain.

We have specifically asked if owners have to contact the liquidators to ensure their rights are secured and / or complete the claim forms for creditors and have been advised that they do not have to do this. For the sake of clarity, please see a copy of the response  we received – which also includes a link to a dedicated information website.

With regard to consumers that may have already been seeking to relinquish their timeshares or are actually involved in claims processes,  these will need further assessment and KwikChex will be pleased to assist upon request.

Some consumers have also been seeking clarification regarding the earlier court order concerning loans made to purchase timeshare between 1 April 2014 and 24 April 2016.  This is an ongoing review process by the UK Financial Conduct Authority (FCA) and will continue.

We again advise members / owners to be extremely cautious if approached regarding claims  said to be connected to the liquidation process. KwikChex will be pleased to help evaluate any such approaches.

Response to our request for clarification below:


Thank you for your email.

At the current stage, the members do not have to contact the liquidators or complete the claim form.

Members of the timeshare clubs managed by the Company are considered to be a stakeholder in the liquidation to the extent that the Company remains the club manager for Island Residence Club, The Heavenly Collection and Azure Ultra. As mentioned in the FAQs, we are working diligently to transfer the role of club manager so that the club can continue and members remain able to utilise their timeshare holiday entitlement. We will provide members with updates on our progress through the dedicated website –

We will have more information in the coming weeks.

Kind regards,
Martin Brylka


Update 19/05/20

The first creditors meetings have taken place with regard to the various ‘Azure companies’. These were formalities as such to enable the continuation of the liquidation process.

For Azure timeshare owners, the principal interest is in the continuing right to use their weeks at the resort and KwikChex is advised that there is no change to previous statements in this regard – i.e., that the rights will continue as soon as the travel restrictions related to Covid-19 are lifted.

KwikChex will continue to provide updates.

Claims processes
If you are an owner that is currently involved in a claim alleging misselling of any type or have been approached in this regard with a view to making a claim, this is a separate but potentially connected matter likely to fall into a number of different categories, including matters associated with loans being reviewed by the UK Financial Conduct Authority (FCA) and claims that may have been or may in future be submitted to the UK Financial Ombudsman Service (FOS). KwikChex will provide free information assistance to any consumers affected by such matters.

Update 20/05/2020

We have been advised by an Azure consumer of an important update from the Joint Liquidators. The email received by the consumer from Azure contained the following information:

Please note this important update from the Joint Liquidators, which includes reference to the appointment of the new club manager.

Alternatively, download the update directly (PDF download).



Update 09/07/20

The below update was sent to Azure consumers yesterday.

Dear Member

Please find attached a communication regarding the appointment of a new Club Manager for Golden Sands Island Residence Club, The Heavenly Collection, Azure Experiences Membership Club (Azure X).

Kind Regards

For and on behalf of FNTC (UK) Ltd

Attachment below (opens a PDF)




Update 07/08/20

The below update was sent to Azure consumers yesterday.

Dear Member

Please find attached a letter we have been asked to forward to you by the joint liquidators.
If you have any questions on this letter please contact the liquidators at the address provided in the letter.

For and on behalf of FNTC (UK) Limited

Attachment – Club Transfer Communication (opens a PDF)




Azure Ultra Club

KwikChex has been keeping Azure timeshare owners / club members up to date and we became aware that clarification regarding the Azure Ultra Club status did not seem to have been made available. We queried this with the liquidators, who have replied advising that they have now updated these members. If you are an Azure Ultra Club Member and have not received this advice, or have concerns about the content of the advice, please contact us and we will provide free assistance.

Timeshare claims cold callers using false identities, including initially claiming to be KwikChex

Consumers have advised that they are increasingly being cold called by people that initially identify themselves as KwikChex or a purported ‘official authority’. They have claimed to be from (for example), The Timeshare Council’ or consumer protection organisations or law firms or court representatives, citing supposed cases that have already taken place which entitle the consumers called to a large compensation sum upon payment of an administrative fee. They also often state that the consumer telephone number was obtained through a ‘European Timeshare Owner Register’.

We ask consumers to be on guard against these deceptive practices and to report them whenever they occur. If you have received such calls and would like assistance in taking action please contact KwikChex using the following:

Online – via Timeshare Business Check

By phone via the UK Timeshare Helpline : 0044 (0)1823 510625

KwikChex services are free to consumers, and are vetted and approved by Trading Standards.

Timeshare Consumer Association (TCA) deceptions

Please note: Updates from 15th May & 17th June 2020 below


The now infamous Timeshare Consumer Association website, often known as the ‘TCA’ has been taken over once again by people connected to scams against timeshare owners.

Concerns have been rightly raised by consumers that the TCA is not by any means an independent ‘watchdog’.  Until recently it was owned by Mark Rowe, who was arrested and is currently on police bail regarding the activities of his Monster Travel and businesses. It was recently taken over (along with other trading names and websites previously owned and operated by Rowe, including ABC Lawyers and Timeshare.Lawyer) by European Consumer Claims (ECC), a business controlled by Andrew Cooper, who was previously one of the principal figures behind a number of businesses closed down by the UK authorities and civil actions by consumers, these included Club Class Concierge and ITRA.

The latest deceits by ECC follow exposure of similar practices when the site was controlled by Mark Rowe, with the Daily Mirror producing an article in December 2016, titled “The Timeshare Consumer Association claims to be an independent consumer champion, but is it?” – see details on this link

KwikChex is advising any consumers that are contacted with information about the TCA or who see online information about the TCA, to exercise extreme caution – and ideally report the matter to Citizens Advice and the Advertising Standards Authority.


Update 15/05/2020

Following complaints made by consumers and information provided by KwikChex, European Consumer Claims (ECC) have now published the following information on the TCA website.

“TCA is sponsored by European Consumer Claims Limited, registered in England and Wales under registration number at Companies House: 10243428 ECC is registered as a data controller with the Information Commissioners Office (ICO) under registration number: ZA291149
All content on this website is dependent on the opinion of the author. – Privacy Policy”

This ‘part-admission’ confirms that information provided to the TCA is shared with ECC. More information will be provided shortly.


Update 17/06/2020

Since control of the TCA website passed to ECC, at the end of 2019,  ownership details have varied.

  • Originally no ownership details were published
  • This then changed to a statement saying that the TCA was sponsored by European Consumer Claims Ltd (ECC)
  • On 11 June 2020, a new company was incorporated – The Timeshare Consumer Association Ltd. and this information currently (information provided 17 June 2020) appears on the TCA website
  • The registered office address is given as Artemis House, 4a Bramley Rd, Milton Keynes, United Kingdom, United Kingdom, MK1 1PT
  • The sole director of the company is a Keith Graham Dewhurst, stated to reside in Spain.

As of 17 June 2020, the TCA site remains under the control of ECC.

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