If you receive unsolicited calls, texts or emails, the first thing is to know that in almost all cases, those responsible are breaching data laws and have illegally obtained data. We therefore advise extreme caution regarding any business contacting you in this way.
You do not have to engage with such people, but if you wish to contribute to the fight against them, you can ask them the following.
- What is the name of their company?
- Is the company registered? If so, ask them to provide the company location and registration number.
- Ask for the name of the actual caller and a phone number they can be contacted on.
- Ask them where they obtained your details.
Most will end the call. Some will try and bluff, but we advise that you stick to just the above in your responses and if they do provide information, please report it to KwikChex so we can act on it.
Ideally, please use our website resources to make reports as this is the most efficient way for us to collect information.
There are also telephone numbers that can be used. It will not always be possible to talk directly with our team, but an answerphone will also enable you to leave your details for follow up by our team.
Further actions you can take –
We would be unable to advise by which methods your details have been obtained but you may wish to contact your telephone service provider to ask what call barring options they may have available to you.
You may also wish to register your details for free with the Telephone Preference Service (TPS) to reduce cold calls (UK): https://www.tpsonline.org.uk/register
In extreme cases consumers who receive persistent cold calls from multiple companies may wish to consider changing their phone number, you would need to speak to your telephone service provider regarding this.
You can also directly report unsolicited contact to your national data protection authority – which in the UK is the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/
Please note – due to the huge quantity of complaints regarding data breaches since GDPR came into force it is making it very difficult for the relevant authorities to take effective actions against those that are transgressing. We are currently looking at the possibility of civil actions to enforce against serious offenders and should this be viable, we will make announcements accordingly.