KwikChex has recently received several calls from worried consumers concerned that the claims and exit companies they have been dealing with have stopped communicating.
Consumers report that these companies are involved in ongoing timeshare claims and exits and are not responding to their calls and emails. These companies include
Advogate – The advogateslu.com website is no longer accessible and consumers report that this company is unresponsive.
Aegis Direct – The aegisdirectsl.com website is no longer accessible and consumers report that this company is unresponsive.
AML Executive Consultants / AML Executive Contracts Limited / Financial Action Task Force – Consumers report that this company is unresponsive.
Arbitration Consultants – Arbitration Consultants have emailed consumers to advise them that they are ceasing all business activities and placing themselves into voluntary administration.
Capital Reliance – They appear to have suddenly ceased trading.
Carl James Associates Ltd – There has been no activity on their blog, social media etc. for many months and the list of contact phone numbers has been removed from their website. Thomas Whelehan ceased being director and person with significant control on 30 June 2022. David Nicusor Nicolae was appointed as director and person with significant control on 30 June 2022.
Fernando y Asociados / Fernando Associates – A number of cold calls have been received which claimed that Fernando Associates has ceased trading.
J Foster Associates – The jfosterassociates.com website is no longer accessible and consumers report that this company is unresponsive.
Met Advisory / Meta UK Group Ltd – The metadvisory.co.uk website is no longer accessible.
Newgate Legals – We have received reports that Newgate Legals are emailing consumers to advise them that they are ceasing all business activities and placing themselves into voluntary administration immediately. The newgatelegals.com website is no longer accessible.
Standon Mortimer Associates Ltd – Standon Mortimer Associates Ltd was dissolved on 16 December 2020.
The Regulatory Group / Regulat Consulting Group Limited – Consumers report that this company is unresponsive.
A history of failure
There are a number of companies with histories of failure that have ceased trading or have active proposals to be struck off the Companies House register. These include
Timeshare Relief UK – There was an active proposal to strike this company off the Companies House register. The strike off action has been temporarily suspended as an objection has been received by the Registrar.
Advice & consumer rights
Many timeshare companies offer exit options directly – if you wish to exit your timeshare, you should first email your timeshare provider and request that they send you a list of exit options.
If owners believe they may have a case for compensation because of possible mis-selling, in order to avoid scams and losses, it is essential they take the greatest care and make very thorough checks on businesses offering timeshare exit & claims services.
KwikChex has seen a surge in reports from timeshare owners being contacted by unregulated businesses offering timeshare compensation claims services. To protect themselves and other owners, it is strongly recommended that owners do not engage with unregulated claims businesses, and instead file reports with the authorities about the contact made.
‘Recovery fraud’ scams are very common and very nasty – taking monies from people that have already suffered substantial losses. Be particularly vigilant about businesses offering to recover monies lost to previous scams.
Action Fraud has issued updated advice on fraud affecting timeshare owners –https://www.actionfraud.police.uk/a-z-of-fraud/timeshare-fraud
Our recommendation for seeking clarification and legal advice is as follows
• Do not engage with any cold callers – they are almost certainly breaching your data protection rights and are not qualified to advise you.
• Do not engage with unregulated ‘intermediaries’ or salespeople – make it clear you will only accept advice from a regulated, qualified person.
The STOP! & Check initiative helps owners deal with cold-callers and their cunning deceptions – Click here to read more about STOP! & Check
Ask for everything in writing – no matter who you are dealing with
Ask the people you are in contact with to provide the following in writing. Ensure you do this prior to signing any contract or paying any monies.
• Proof of their identity (many use false names).
• Links to their regulatory authority and professional qualifications.
• A comprehensive description of what services they will provide, and precisely who will provide them.
• An initial written viability report for your case specifically that states the legal basis of any action, the processes involved, the likely time it will take, the likelihood of success, the risks involved and of course, full disclosure of fees.
• Ask what effect the insolvency of the business you are claiming against may have?
• Ask them to advise you of any possible alternative options you may take – for example, direct exit options from your timeshare company or direct assistance on UK financial claims from the Financial Ombudsman Service.
If in any doubt
If in doubt, there are official, free services that are available, such as
The European Consumer Centre Network for EU countries (Please note that this organisation is commonly known as ‘ECC’ but should not be confused with a claims business calling itself ECC)
The UK Financial Ombudsman Service (For advice on claims related to loans and payments that were made by credit card)
Our Fast Track Assistance contains advice on what steps consumers can take if they have paid monies or entered into a contract with a business, and are concerned that they may be dishonest, fraudulent or that there has been a breach of contract or failure to carry out work as promised.