Contract Resolution Centre / Fraud Action

Fraud Action are prolific cold callers that spread misinformation and false claims about court cases and mis-sold timeshares.

https://timesharebusinesscheck.org/warning-contract-resolution-centre/

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Timeshare owners have received unsolicited phone calls from this business. If initial contact was unsolicited – a cold call or email or text out of the blue, it gives rise to concerns as to whether your data has been acquired and used legally. Unsolicited contact by phone, text or email is likely to be a breach of data protection laws and it is recommended that it is reported to the appropriate national data authority. In the UK, this is the Information Commissioner’s Office (ICO) as rogue businesses also often sell the information on to fraudsters.

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They have used a number of names - Charles Baker, Charles Worthington, Contract Consultancy, Contract Fraud Action Team, Contract Resolution Centre, Contract Resolutions, Contract Resolutions Centre, Contracts Solution Centre, Courtney, CRC, David Bentley, David Moore, European Legal Advice Commission, Fraud Action, Fraud Action Team, Fraud Panel, Martin James, Natalie, Notary Services, Sarah Murray.

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They claimed they were calling about a government investigation, telling consumers they had information that showed they had previously taken finance to pay for timeshares and they knew the names of the companies. The caller offered to put consumers in contact with a Spanish solicitor who could take their cases to court.

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This business is a lead generator and is not regulated in terms of acting on behalf of consumers in regulated activities, such as making claims under the Consumer Credit Act or legal representation in court. It is therefore advisable to seek information in writing from them as to what precise process will be undertaken for the fees and what regulated persons or businesses would act as representatives where this is legally necessary.

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It is our strong recommendation that consumers do not pay upfront fees for timeshare-related legal services without first having had a detailed viability report from a qualified lawyer which can then be evaluated and decisions made.

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You can always ask a claims business to provide you with a viability report – you should emphasise that it must be produced by an identifiable, qualified legal practitioner. This is a good way of testing their authenticity. Kwikchex will be pleased to help assess any response.