This resource enables you to seek free assistance if you have concerns over any matters involving timeshare and related products. Such as legal / claims services and holiday clubs. Please ensure you have visited our Fast Track Assistance and Checking & Decision Making pages before contacting us.

We are collecting this data in order to provide assistance to you and potentially to take action against rogue businesses. The only time we release data to third parties is to official enforcement authorities and the media, both in connection with taking such action, and only with your express permission.

Please note that our helpline will be closed from Monday 26th December to Monday 2nd January inc.

Web Form
First name  
Last name  
Your Country   
Name of company   
Phone number  
Total Amount paid in GBP  
Did you pay £100 or more by CREDIT card or loan?   
If yes - date paid   
Which company is your timeshare with?   
Other timeshare company  
Date purchased timeshare   
Summary of your concerns   
How did you find out about us? OLD   
Please tick this box to consent to being contacted   
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For your reference and reassurance, KwikChex has been vetted and approved by Trading Standards – acknowledging the diligence and quality of our work.

Our official ‘Buy with Confidence’ accreditation and verified consumer feedback can be viewed on this link.

KwikChex is also a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI) – a process that requires sponsorship from Trading Standards Officers and approval by the CTSI
More details.

In addition we work closely with law enforcement agencies, including the police and Trading Standards and a number of government departments.

For the sake of absolute clarity and transparency

We confirm that KwikChex does not charge any fees to consumers for the information we provide.

The free services are funded by the Resort Development Organisation (RDO), the trade association for vacation ownership across Europe. Our remit is to provide, information, advice and assistance to timeshare owners about the following.

  • Timeshare regulations and consumer rights
  • Businesses operating within the timeshare and Long Term Holiday Products sector
  • Potential means of contract termination and claims involving breaches of contract and / or consumer protection laws
KwikChex is not a regulated or qualified law practice, but does have access to expert advice from lawyers and law enforcement officers. You should consider seeking additional advice from solicitors and / or official organisations such as Citizens Advice in the UK and the European Consumer Centres Network.

Data Protection

In order for us to comply with data protection laws, you must give your consent for us to use your details to continue to contact you in relation to your enquiry (this may sometimes include news updates only when relevant to your case).

Should you at any time wish to stop such communication you can advise us by email, website form or phone.

We do not pass any details to third parties without your express permission.

Click here for our full Data Protection Policy/data protection registration.