What to do if you believe you have been affected
Reporting
Consumers that have been affected are advised to immediately file a report with Action Fraud online https://www.actionfraud. police.uk/report_fraud or by calling 0300 123 2040.
Getting your money back
Section 75 refunds
If the initial payment was made by credit card to ITRA or any of the connected businesses we would strongly recommend contacting your bank. A Section 75 claim can be made for the initial payment and any other balance payments (even if these weren’t paid using the credit card).
PayPal
If you paid via PayPal – even if you used a credit card, contact PayPal and raise a dispute via their Resolution Centre resources. Advise them of the circumstances.
Insurance
It is worth checking your insurance policies to see whether you are insured against fraud, theft and/or dishonesty. This may be through a stand-alone policy – for example, for card protection (individuals) or employee dishonesty/fidelity (businesses) – or as part of a wider insurance product such as home contents, travel, or legal expenses.
Submit a proof of debt form to the Insolvency practitioners
Full details – ITRA Insolvency Update March 2019
We hope this information has been helpful. If you require further assistance, please contact us