Connecting with Law Enforcement

When intelligence is gathered which indicates a strong likelihood of fraud or conspiracy to commit fraud, the Task Force will connect with the appropriate law enforcement agencies, such as (in the UK):

National Fraud Intelligence Bureau

http://www.cityoflondon.police.uk/CityPolice/Departments/ECD/NFIB/

Action Fraud

http://www.actionfraud.police.uk/

Law enforcement connections are being built and coordinated across Europe, with the Timeshare Task Force assisting with the identification of those involved in criminal activity. In many cases, such activities are carried out in several countries – and the Timeshare Task Force will assist in providing information which will help the coordination of information and actions across Europe.

RDO – Resort Development Organisation

RDO is the trade association for vacation ownership across Europe, RDO members represent the best in European vacation ownership and are committed to high service standards and integrity. They are bound by a code of conduct and an independent arbitration scheme, providing levels of protection beyond those required by law.
RDO is one of the instigators of the Timeshare Task Force and plays a pivotal part in funding and in driving initiatives designed to ensure consumers enjoy timeshare ownership and are protected to the highest degree possible.
If your timeshare is a member of the RDO (and you have not managed to resolve any issues with them directly), you may wish to contact RDO’s Consumer department. RDO has a mediation and arbitration service to resolve cases under their members Code of Conduct.

Funding, Connections & Transparency

The funding for the Timeshare Task Force and helpline is provided by the Resort Development Organisation (RDO), which is the trade association for vacation ownership across Europe. KwikChex recognises the need for transparency and diligence when a consumer resource is being funded by a trade organisation. The need for impartiality is imperative, even when the service being provided to consumers is entirely free. KwikChex has already been working extensively with law enforcement bodies, including the UK police and Trading Standards and has asked Trading Standards to vet the processes taking place to ensure that all assistance given meets the highest standards.

For the sake of transparency, which is fundamental to our business, please note that KwikChex receives retainer fees from various Timeshare companies including Diamond, Azure and CLC in return for advising about and taking action against rogue businesses. We do not let this affect the nature in which we handle concerns or complaints regarding these companies and our connections have proven a useful asset.

Of course, some consumers do make complaints or express concerns about traditional timeshare resorts and products, including RDO members. These too are unequivocally accepted by KwikChex and the same diligent processes followed. Some cases are quickly resolved to the satisfaction of consumers. Where this is not immediately possible and it concerns an RDO member, they may be passed (with the consumer’s permission) to RDO’s Consumer department. RDO has a mediation and arbitration service to resolve cases under their members Code of Conduct. However, KwikChex continues to monitor such cases and to provide further assistance if the consumer wishes. This is independent of the RDO processes and is subject to scrutiny by Trading Standards.

KwikChex Accreditations/Memberships

KwikChex has been vetted and approved by Trading Standards (which is the main law enforcement organisation in the UK for matters concerning consumer protection. It has the full capability pf prosecution much in the same way as the police) – acknowledging the diligence and quality of our work – particularly in respect of providing free and effective assistance to consumers affected by timeshare and related holiday products. Our official ‘Buy with Confidence’ accreditation can be viewed on this link.
KwikChex is also a Corporate Affiliate member of the Chartered Trading Standards Institute (CTSI) – a process that requires sponsorship from Trading Standards Officers and approval by the CTSI More details.

Consent/Data Protection

In-line with new data protection law you will be asked to confirm that you consent to us using your details to continue to contact you in relation to your enquiry (this may sometimes include news updates when relevant to your case). Should you at any time wish to stop such communication you can advise us by email, website form or phone. We do not pass any details to third parties without your express permission.

For our full data protection policy click here.

Who we work with

We are a part of the Timeshare Task Force initiative, which is managed by KwikChex and operated in accordance with KwikChex verification processes and in conjunction with appropriate authorities and organisations.
Within the Timeshare Task Force, we are partnering and collaborating with:

RDO –  Resort Development Organisation

RDO is the trade association for vacation ownership across Europe, RDO members represent the best in European vacation ownership and are committed to high service standards and integrity. They are bound by a code of conduct and an independent arbitration scheme, providing levels of protection beyond those required by law.

RDO is one of the instigators of the Timeshare Task Force and plays a pivotal part in funding and in driving initiatives designed to ensure consumers enjoy timeshare ownership and are protected to the highest degree possible.

www.rdo.org

European Consumer Centres Network (ECC)

The network of European Consumer Centres (ECC-Net) serves EU consumers shopping for goods and services on the European market, providing them with advice on their EU consumer rights and helping them with their disputes with traders in other EU countries.

The Timeshare Task Force is working with the ECC in intelligence gathering and sharing, legal opinion and in providing consumers with advice on specific threats.

ec.europa.eu

 

Direct from Timeshare Owners and Consumers

KwikChex is inviting timeshare owners and consumers with knowledge of or concerns about timeshare matters to provide direct input. A number have already taken this up. If you would like to contribute to the goals of the Timeshare Task Force and elements such as the Timeshare Business Check.

Please contact us

 

Law Enforcement

When intelligence is gathered which indicates a strong likelihood of fraud or conspiracy to commit fraud, the Task Force will connect with the appropriate law enforcement agencies, such as (in the UK):

National Fraud Intelligence Bureau

http://www.cityoflondon.police.uk/CityPolice/Departments/ECD/NFIB/

Action Fraud

http://www.actionfraud.police.uk/

Law enforcement connections are being built and coordinated across Europe, with the Timeshare Task Force assisting with the identification of those involved in criminal activity. In many cases, such activities are carried out in several countries – and the Timeshare Task Force will assist in providing information which will help the coordination of information and actions across Europe.

How we verify

Transparency Test

We check to see if the business provides clear and transparent information about ownership, location, contact details and the legal entity behind the business.
In some countries such as the UK, trading businesses are obliged to provide such information on their websites in order to be legally compliant. But in our view, any business that wishes to foster trust should provide such information regardless of where they are based. Many rogue businesses do everything they can to hide or obscure such details. If there are details, we will also check with official records to determine if the information provided is accurate.

Official Evidence

Instances where an official government authority has arrested, charged or convicted persons acting in an executive role in a business – or action has been taken by such authorities against the business which has resulted in closures, sanctions and fines.

Note – we do not include civil actions, such as contractual issues and similar disputes as these are too commonplace in the commercial / corporate world, with many well known, established businesses often involved in such actions. In terms of criminal actions, we also do not include cases where they are at an investigation stage, since it is possible to abuse the systems with the use of unproven allegations which none the less have to be investigated. This includes, for example cases where a ‘criminal report number / reference’ has been issued, but no arrests have been made or charges brought.

Verification Contact

We contact or attempt to contact businesses featured on this website – requesting that they review the information (or lack of information) we have and asking for a response / clarification. In some cases, this may lead to amendments to the information on this site.