Cold Calling (unsolicited calls/emails/SMS)

Generally, we advise extreme caution regarding any business making unsolicited calls/emails/SMS, not least because there may be Data Protection law breaches involved -i.e., that they may have obtained and /or are using your data illegally.

If there are companies who approach you in this manner that you would like to consider using please do check them first on our website https://timesharebusinesscheck.org/checking-and-decision-making-section/ or direct with us BEFORE signing contracts or paying any monies.

Please note while we endeavour to keep this site as up to date as possible, there are new companies forming every day which may not have been brought to our attention as yet.

We would be unable to advise by which methods your details have been obtained but you may wish to contact your telephone service provider to ask what call barring options they may have available to you.
You could also report the unwanted contact to the Information Commissioners Office (ICO): https://ico.org.uk/make-a-complaint/nuisance-calls-and-messages/

We advise registering your details for free with the Telephone Preference Service (TPS): http://www.tpsonline.org.uk/tps/index.html to reduce unwanted calls.

Funding

The funding for the Timeshare Task Force and helpline is provided by the Resort Development Organisation (RDO), which is the trade association for vacation ownership across Europe. KwikChex recognises the need for transparency and diligence when a consumer resource is being funded by a trade organisation. The need for impartiality is imperative, even when the service being provided to consumers is entirely free. KwikChex has already been working extensively with law enforcement bodies, including the UK police and Trading Standards and has asked Trading Standards to vet the processes taking place to ensure that all assistance given meets the highest standards.

Who we work with

We are a part of the Timeshare Task Force initiative, which is managed by KwikChex and operated in accordance with KwikChex verification processes and in conjunction with appropriate authorities and organisations.
Within the Timeshare Task Force, we are partnering and collaborating with:

RDO –  Resort Development Organisation

RDO is the trade association for vacation ownership across Europe, RDO members represent the best in European vacation ownership and are committed to high service standards and integrity. They are bound by a code of conduct and an independent arbitration scheme, providing levels of protection beyond those required by law.

RDO is one of the instigators of the Timeshare Task Force and plays a pivotal part in funding and in driving initiatives designed to ensure consumers enjoy timeshare ownership and are protected to the highest degree possible.

www.rdo.org

European Consumer Centres Network (ECC)

The network of European Consumer Centres (ECC-Net) serves EU consumers shopping for goods and services on the European market, providing them with advice on their EU consumer rights and helping them with their disputes with traders in other EU countries.

The Timeshare Task Force is working with the ECC in intelligence gathering and sharing, legal opinion and in providing consumers with advice on specific threats.

ec.europa.eu

 

Direct from Timeshare Owners and Consumers

KwikChex is inviting timeshare owners and consumers with knowledge of or concerns about timeshare matters to provide direct input. A number have already taken this up. If you would like to contribute to the goals of the Timeshare Task Force and elements such as the Timeshare Business Check.

Please contact us

 

Law Enforcement

When intelligence is gathered which indicates a strong likelihood of fraud or conspiracy to commit fraud, the Task Force will connect with the appropriate law enforcement agencies, such as (in the UK):

National Fraud Intelligence Bureau

http://www.cityoflondon.police.uk/CityPolice/Departments/ECD/NFIB/

Action Fraud

http://www.actionfraud.police.uk/

Law enforcement connections are being built and coordinated across Europe, with the Timeshare Task Force assisting with the identification of those involved in criminal activity. In many cases, such activities are carried out in several countries – and the Timeshare Task Force will assist in providing information which will help the coordination of information and actions across Europe.

How we verify

Transparency Test

We check to see if the business provides clear and transparent information about ownership, location, contact details and the legal entity behind the business.
In some countries such as the UK, trading businesses are obliged to provide such information on their websites in order to be legally compliant. But in our view, any business that wishes to foster trust should provide such information regardless of where they are based. Many rogue businesses do everything they can to hide or obscure such details. If there are details, we will also check with official records to determine if the information provided is accurate.

Official Evidence

Instances where an official government authority has arrested, charged or convicted persons acting in an executive role in a business – or action has been taken by such authorities against the business which has resulted in closures, sanctions and fines.

Note – we do not include civil actions, such as contractual issues and similar disputes as these are too commonplace in the commercial / corporate world, with many well known, established businesses often involved in such actions. In terms of criminal actions, we also do not include cases where they are at an investigation stage, since it is possible to abuse the systems with the use of unproven allegations which none the less have to be investigated. This includes, for example cases where a ‘criminal report number / reference’ has been issued, but no arrests have been made or charges brought.

Verification Contact

We contact or attempt to contact businesses featured on this website – requesting that they review the information (or lack of information) we have and asking for a response / clarification. In some cases, this may lead to amendments to the information on this site.