KwikChex has once again been working with the BBC to highlight dangers to consumers.
As part of the Timeshare Task Force initiative, KwikChex contacted the BBC 4 Radio You & Yours programme about a product known as Realistix Solutions.
This is a product which is the subject of many consumer complaints.
Consumers are approached with a scratch card promotion, then attend a meeting during which they are persuaded to buy this product, with promises of exceptionally discounted holidays in return for an upfront payment of several thousand pounds. The process involves persuading the consumer to open a software disk (supposedly in order to check it) and getting the consumer to sign that they accept many onerous conditions, including rights to refunds etc. When consumers subsequently complain, the businesses selling the product tell them that they opened the packaging / broke the seal and therefore have no refund rights – and that they signed several aspects waiving their rights.
We have already ensured full refunds for consumers who were persuaded to buy Realistix in Malta and are now working to do the same in Tenerife where at least two companies are selling it. Trading Standards Officers we have consulted with agree that there are a number of Consumer Protection Regulations being breached.
The consumer featured is currently being assisted by KwikChex – and after BBC journalists contacted the companies that manufacture and sell Realistix Solutions software, he has been promised a full refund.
The programme can be listened to by clicking on this link http://www.bbc.co.uk/programmes/b067w3pc