EUROC / KwikChex initiatives to provide free assistance to timeshare owners start to yield results

Whilst the initiatives being worked on between KwikChex and EUROC are still in their early stages, there are already timeshare owners making use of the free assistance.

Both EUROC and KwikChex have been contacted by owners that have had access to the online advice and the appropriate assistance is being provided – and valuable information is being collected for the fight against rogues.

 

Multiple scams case

One owner provided details where they had been targeted multiple times, had lost several thousand pounds already and were in danger of being scammed again. All instances were perpetrated by rogues known to KwikChex and concerned timeshare relinquishment. As a result of the contact made via EUROC, KwikChex has assisted and continues to do so in the following ways.

  • One payment made to a rogue business of £5000 has successfully been stopped.
  • A  payment made some time ago to another rogue of over £10,000 is now being worked on and there is every chance that these monies will be refunded.
  • A further payment of over £1000 is also being challenged under EU Consumer Protection Regulations (CPRs) and a strong case can be pursued for refund.

In nearly every case, the rogues were extremely plausible and persuaded the owners not to make contact with their timeshare company. EUROC and KwikChex are now facilitating contact between owner and developer and the case is a priority for resolution. We are optimistic that now the process has commenced, the difficulties will be resolved.

 

Warning over cold calling

Following the launch of a new EUROC / KwikChex resource to help deal with cold-calling, a number of timeshare owners have been making contact and using the service.  Some excellent information is being provided which will enable further actions by the authorities. One owner also let KwikChex know of a previous scam attempt he had received – a phone call purporting to be from the ‘Telephone Preference Service (TPS), which attempted to gain his bank account details. KwikChex is aware of these scams and many more like them and has seen a big increase in them during the Coronavirus crisis. Our services are available free of charge to assist owners with concerns.

Cold calling initiative details: https://timesharebusinesscheck.org/cold-calling-data-theft

 

Some scepticism and reassurance

KwikChex has also been contacted by some owners that are sceptical of the nature of the assistance being provided by EUROC and KwikChex. They have mentioned the aspect of funding by RDO, the representative body for timeshare companies in Europe. KwikChex understands such concerns and is always happy to answer them very transparently.

The setting up of these resources has been in response to the fact that nothing such as this currently existed for timeshare owners, who are routinely subjected to unsolicited contacts and false advertising from rogue businesses. And of course who also want to understand their rights etc. as timeshare owners. We advise that KwikChex operates autonomously and that the structure is very similar in this regard to organisations such as ABTA and even regulated authorities – funded by the industry, but acting with autonomous integrity. In addition to the reassurance of these services having been vetted and approved by UK Trading Standards, it is also notable that KwikChex receives referrals and requests for assistance from organisations such as Citizens Advice, the police and Trading Standards and government departments – something that only occurs because of the integrity of the Timeshare Task Force operation that KwikChex manages.

EUROC / KwikChex Initiative Launched For The Protection Of Timeshare Owners

Timeshare owners have been reporting ever-increasing numbers of unsolicited approaches from rogue businesses. In response, EUROC, the European Resort Owners Coalition has asked KwikChex to provide additional resources to tackle the problem and help increase protection for owners.

If you have had an unsolicited contact by phone, email or SMS and are concerned as to how your information was obtained and what information is held about you by the business making contact, then please get in touch.

What KwikChex will do with your reports

KwikChex will collate all information provided by owners, investigate further and then present well-prepared evidence to the authorities. Whilst the majority of this will be to data protection enforcement authorities, we will also examine possible other breaches of law. This is because the vast majority of those making contact with owners have already been involved in misrepresentation and fraud – and KwikChex will therefore alert the data protection agencies to such instances to emphasise the seriousness of the problem – and advise law enforcement agencies of the contact activities. We will press hard for enforcement. KwikChex has a significant track record in supporting successful prosecutions and the closing down of rogue businesses.

Please visit this page to make a report.

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Please also see below for further advice –

Fraudsters use crisis targeting timeshare owners. What you can do if contacted

Further to recent general warnings and advice from KwikChex about increased activities by scammers, we are now receiving specific reports of attempts at defrauding timeshare owners. Read more

Chris Emmins presents at EUROC seminar

Chris Emmins, director and co-founder of KwikChex  led a session on consumer protection and law enforcement at the first EUROC seminar held in Sutton Coldfield in September.

The session – conducted as a part of the KwikChex-managed Timeshare Task Force initiatives included information on the rights of timeshare owners, including fair contracts and the battle against rogue claims businesses.

It featured a number of case studies which demonstrated how timeshare owners had been targeted by fraudsters and convinced to pay thousands for bogus claims and relinquishment services – and detailed some of the actions taken to bring the rogues to justice and help recover monies for consumers. Advice is being made available by KwikChex to EUROC members on how to better protect owners against such scams – and to ensure that if they do have concerns over their ownership, they can go through a process of checking and due diligence which will properly evaluate their situation.

Attendees were also reassured of the integrity of the services provided free of charge by KwikChex – including Trading Standards Approved accreditation and the recent Hero Award given to KwikChex by the Chartered Trading Standards Institute.