Advice regarding ECC (European Consumer Claims)

Incorporating information concerning ITRA (International Timeshare Refund Action), M1 Legal and Pinder Reaux. 

ECC association with closed down business ITRA 

The business describing itself as ‘ECC’ and offering relinquishment and claims services to timeshare owners is an offshoot of the business known most commonly as ‘ITRA’. 

It has been firmly established that 

  • ECC is under the same core ownership and control as was ITRA. 
  • Several of those working for ECC previously worked for ITRA. 
  • ECC previously shared offices with ITRA. 

With regard to ITRA, this business has been shut down following a winding up order made in the High Court in England after failing to refund consumers as ordered by the County Court. ITRA was the subject of several court actions by consumers who successfully took action over misrepresentations and breaches of contracts and the failure to provide the promised contract terminations and claims services. 

Prior to being closed down, ITRA was previously named by the UK authorities as playing a key part in a complex, multi-company, international network that deceived many consumers, resulting in losses of thousands of pounds in each case. ITRA’s role was to lure in consumers with promises of timeshare contract assistance – and then ‘switch-sell’ them into fraudulent holiday / lifestyle memberships. The UK authorities acted on these deceptions and closed down seven connected businesses in an attempt to protect consumers. 

ECC has already been the subject of consumer complaints and ongoing actions by consumers claiming misrepresentations have taken place. 

Misleading advertising  

The UK Advertising Standards Authority (ASA), ruled that ECC was guilty of misleading advertising and the report clearly demonstrated the close association ECC has had with ITRA – details of the ruling can be found on this link on the ASA website – https://www.asa.org.uk/rulings/european-claims-centre-llc-a16-334571.html  

Different entities and name changes 

‘ECC’ is used as a generic trading name. A UK company based primarily in Slough, UK is the primary trading entity and is named as European Consumer Claims Ltd. This company was previously named European Claims Centre Ltd. 

Another ECC entity – one that is used on contracts issued to consumers is registered in Washington State USA. This is currently named European Consumer Claims LLC and was previously also known as European Claims Centre (LLC).  

Further ECC entities are registered in Spain as European Claims Centre – SP Branch  SL and also European Consumers Claims SL 

Concerns over ECC contracts 

Contracts issued by ECC that consumers are asked to sign have stated that the agreement is with a US registered entity – originally named as European Claims Centre LLC and now as European Consumer Claims LLC. Enquiries with the US authorities have shown that  

  • Ownership of the company in terms of individuals / shareholders is intentionally not disclosed. 
  • It is stated that the business trades from Gibraltar – but an investigation by the Gibraltar authorities could find no tracer of the business there. (ITRA previously also falsely claimed to have a ‘head office in Gibraltar). 
  • The company named as ‘proxy director’ in US filings appears to have been previously registered in the Bahamas but has since been struck off. 

Despite enquiries being made of ECC, no evidence has been produced that this US registered ECC has actually itself been trading or actively providing the services promised to consumers. 

It is of concern that consumers are being asked to sign a contract with such a company. 

Ongoing legal disputes between consumers and ECC have been complicated by the use of the US registered ECC company. Despite the UK entity being the business that takes money from consumers and controls the day to day functions of ECC, including the offices, personnel and website, when disputes have arisen over misrepresentations, ECC has claimed that it is ECC in the US that is the provider of services and ECC UK is denying liability. 

Legal firms acting in partnership with ITRA and ECC 

Both ITRA and ECC have been acting in partnership with two law firms. 

M1 Legal – registered in Spain as Maxima 1 Legal SL. 

This business also previously used the ECC brand, being originally named European Claims Chambers. 

A director of the business is also named as being a director of several companies that were the Spanish offshoots of ITRA and those closed down by the UK authorities. 

Pinder Reaux solicitors – a regulated and registered UK solicitor firm. 

Pinder Reaux initially engaged with ITRA as their legal representative – attempting to defend them with regard to claims brought be consumers. The defences that we are aware of all failed, with judgements being awarded in favour of the consumers. 

Pinder Reaux are now said to be acting in a commercial partnership with ECC, pursuing timeshare claims.  

It should be noted that where M1 Legal and Pinder Reaux are engaged in legal services on behalf of consumers that contracts have actually been signed and monies paid by consumers to ITRA (now closed) and ECC. 

 

Consumers with concerns over ITRA and ECC 

Understandably, consumers have been concerned over the fact that ECC can be regarded as an offshoot of ITRA.  

A number of those entering into contracts with ECC have been attempting to cancel and seek refunds after discovering the history and connections. The cancellations have been contested by ECC and in some cases are now the subject of court claims by the consumers – which are also being contested by ECC and are ongoing. 

Some consumers that previously paid monies to ITRA have been approached by ECC and told that ECC is taking over ITRA cases. We would advise that any consumer being approached in this manner makes urgent contact with the liquidators of ITRA, Richard Long & Co., who will be pleased to receive proof of debt against ITRA – and also any information regarding the activities of ITRA and potentially associated matter such as the ECC approachesDocuments relating to this can be found here.

For consumers that have contracted with ECC directly and have concerns, it is essential that a proper evaluation of the circumstances of each case takes place.  This could for example, examine the following. 

  • What services have been promised by ECC? 
  • Given the information provided by the US authorities regarding the US registered ECC entity and the information provided by the Gibraltar authorities, can the validity of the contracts be challenged? 
  • What cancellation rights might apply in terms of the ECC contracts? 
  • What work has been undertaken by ECC since contracts were signed / payments made? 
  • What is the precise basis in law that will be used by ECC in any contract termination or claims made on behalf of their clients? 

 

For the sake of clarity and transparency 

The information above is provided by KwikChex Ltd., as a part of free services to consumers under the Timeshare Task Force initiative.  

  • This service has been vetted and approved by UK Trading Standards – the accreditation and verified consumer feedback can be viewed on the following link  – https://www.buywithconfidence.gov.uk/profile/kwikchex-ltd-t-as-timeshare-task-force/24358/  
  • KwikChex has helped resolve hundreds of cases and assist in recovering hundreds of thousands of pounds for consumers and the termination of contracts. This has all been achieved free of charge. 
  • KwikChex and KwikChex personnel have provided evidence used in civil and criminal cases and have acted as key witnesses in several cases. 
  • The Timeshare Task Force is funded by the Resort Development Organisation (RDO), the trade association for vacation ownership across Europe. 

We are always very pleased to answer any questions put to us – simply use the following link for all enquiries and free help with any concerns – https://timesharebusinesscheck.org/free-assistance/

ITRA Insolvency Update

It has been confirmed that Richard Long & Co are to act as liquidators in the matter of the insolvency of International Timeshare Refund Action Ltd (ITRA) and will also investigate matters regarding the business.

Please click here for documents in this regard.

If you have not done so already you can use the included proof of debt form.

We are also aware that in a number of cases that the ITRA sister company, ECC or European Consumer Claims has been approaching consumers that have paid sums to ITRA, stating they will take over cases. Should your receive such an approach, please let us know via our online form so we can provide further advice.

If you have not done so already – affected consumers are also advised to file a report with Action Fraud online https://www.actionfraud. police.uk/report_fraud or by calling 0300 123 2040.

If you require further assistance regarding ITRA, then you may contact us using our online form – https://timesharebusinesscheck.org/free-assistance. Assistance is entirely free and the service is Trading Standards vetted and approved.

International Timeshare Refund Action (ITRA)

Details:International Timeshare Refund Action (ITRA)
www.itra.net and www.itra.co.uk* (no longer live)
Product Offered: Compensation Claim / Class Action.
Warnings:
Highest warning (updated March 2019) http://timesharebusinesscheck.org/itra-warning/
Transparency evaluation:Multiple transparency failures (when websites were live).
Transparency Warning
Actions by authorities:International Timeshare Refund Action Limited (ITRA) has been wound up by the Court (30/01/2019) and is now in liquidation.
ITRA Insolvency Update March 2019

Seven associated businesses closed by UK authorities:
Club Class Concierge Plc
Bridge View Consultants
Club Class Holdings Ltd
Club Class Corporation Plc
Club Class International Plc
Club Class Concierge Ltd
Club Class Plc
Verified Information**:Unregistered company

Richard Long & Co Insolvency Practitioners documents (including proof of debt form).
Other Sources*:KwikChex Blog - ITRA – International Timeshare Refund Action wound up in the High Court (Feb 2019)
https://timesharebusinesscheck.org/itra-international-timeshare-refund-action-wound-up-in-the-high-court

Mirror article: Trapped timeshare owners who paid thousands to get out of their contracts are being 'palmed off' (Oct 2018)
https://www.mirror.co.uk/news/uk-news/trapped-timeshare-owners-unwanted-weeks-13431301

KwikChex Blog - Another judgement issued against ITRA in court – and this time they don’t even show up (June 2018)
https://timesharebusinesscheck.org/another-judgement-issued-against-itra-in-court-and-this-time-they-dont-even-show-up

KwikChex Blog - ITRA Lose again in court (April 2018)
https://timesharebusinesscheck.org/itra-lose-again-in-court

Daily Mail article: Can you trust a firm that says it can get rid of your timeshare - for a price? 27/09/16
http://www.thisismoney.co.uk/money/news/article-3810740/Can-trust-firm-says-rid-timeshare-price-families-did-lived-regret-it.html

Daily Mail Article: Couple win £7,000 victory over faulty timeshare escape contract following 18-month legal battle, Thisismoney.co.uk 27/07/16
http://www.thisismoney.co.uk/money/bills/article-3709511/Couple-win-7-000-victory-faulty-timeshare-contract-following-18-month-legal-battle.html

KwikChex Blog - KwikChex can report on a court victory for two consumers regarding International Timeshare Refund Action (ITRA)
http://timesharebusinesscheck.org/kwikchex-can-report-on-a-court-victory-for-two-consumers-regarding-international-timeshare-refund-action-itra/


Memorandum to Parliament by Tony Sedgwick on ITRA and related companies http://www.publications.parliament.uk/pa/ld200708/ldselect/ldeucom/18/18we10.htm

Insolvency Service Winds Up Seven Club Class Companies http://insidethegate.com/2012/10/insolvency-service-winds-up-seven-club-class-companies/
RDO Member:No
Contact DetailsAs supplied by business (when trading)
Business Address:Churchill House, 1 London Road, Langley, Berks, SL3 7FJ, UK
Phone Number:0044 (0)20 8166 9881
Email Address:claims@itra.net (no longer active)
Other associated trading names
ITRA www.itra.net Timeshare Business Check Profile
Baker & Siluad Managers Ltd www.bakerandsiluad.com Timeshare Business Check profile
Cancel Our Timeshare www.cancelourtimeshare.com Timeshare Business Check profile
Cashback Europe PLC www.cashbackeurope.com Timeshare Business Check profile
CLC Action Group www.clcactiongroup.com (redirects to ownersaction.com) Timeshare Business Check profile
Club Class www.clubclass.net Timeshare Business Check profile
Club Class Concierge www.clubclassconcierge.com Timeshare Business Check profile
Club Class Holidays www.clubclasscorporation.net Timeshare Business Check profile and www.clubclassholidays.com Timeshare Business Check profile
Club Class Marketing www.clubclassmarketing.com (under construction) Timeshare Business Check profile
Eurafric www.eurafric.net Timeshare Business Check Profile
European Claims Centre www.europeanclaimscentre.com Timeshare Business Check Profile
Global Resale Services (UK) Ltd Timeshare Business Check Profile
Gr8stays www.gr8stays.com
Information Advice Bureau www.informationadvicebureau.com Timeshare Business Check Profile
I Wanna Go To Spain www.iwannagotospain.com Timeshare Business Check profile
Law of Timeshare www.lawoftimeshare.com Timeshare Business Check profile
Leisure Alliance Plc www.leisurealliance.com Timeshare Business Check profile
Leisure Alliance Premiere www.leisurealliancepremiere.com Timeshare Business Check profile
Meadowbrook Directors Ltd
Multi Claims www.multi-claims.com Timeshare Business Check profile
Owners Action www.ownersaction.com Timeshare Business Check profile
Premiere Stay www.premierestay.com Timeshare Business Check profile
Premiere Travel www.premieretravel.net Timeshare Business Check profile
R. A. Consultants Timeshare Business Check profile
R. A. Marbella Timeshare Business Check profile
RCI Action Group www.rciactiongroup.com Timeshare Business Check profile
Reclaim Experts www.reclaim-experts.com Timeshare Business Check profile
Refund Action Group Timeshare Business Check profile
Release Your Timeshare www.releaseyourtimeshare.com Timeshare Business Check profile
Selgmintimeshare www.selgmintimeshare.com Timeshare Business Check profile
Sherlock Marketing www.sherlockmarketing.com Timeshare Business Check profile
Slapp fur Timeshare www.slappdintimeshare.com Timeshare Business Check profile
Sochalls LLP Timeshare Business Check profile
Solution for Timeshare www.solutionfortimeshare.com Timeshare Business Check profile
Timeshare Advice Centre www.timeshareadvicecentre.co.uk/ Timeshare Business Check Profile
Timeshare Law Timeshare Business Check Profile
Timeshare Release www.timesharerelease.co.uk Timeshare Business Check profile
Victoria Marketing www.victoriamarketing.net Timeshare Business Check profile
Wir stornieren Timesharing www.wirverkaufentimeshare.de Timeshare Business Check profile
Observations and comments
ITRA Insolvency Update March 2019
Report your concerns
Information & disclaimers:
Timeshare Business Check is managed by Kwikchex.com. KwikChex does not endorse any product, service or business. This information is provided to assist you in your decision to use a particular business or website. Some information within this table has been manually checked by our verification team, using reliable and trusted sources, but we cannot guarantee total accuracy. **See How we verify. The information provided on the Timeshare Business Check site should not form the entire basis of any decision to make a purchase or enter into a contract. You should pay particular attention to aspects such as terms and conditions and if unsure, seek further advice. Timeshare Business Check is not responsible for the content of external websites - *See full external links policy. This information is subject to change at any time. Last update: 28/03/19
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