Mrs S paid VOTW £299 to advertise the sale of her timeshare. VOTW promised to be proactive and provide continual assistance and provided assurances that Mrs S would receive money back on the sale of her timeshare. In fact it was extremely difficult for Mrs S to contact VOTW who failed to return calls or make changes to the website advert as requested, and the timeshare failed to sell.
Mrs S contacted RDO (VOTW were members of RDO, but membership has since been revoked), and it was passed to Timeshare Task Force for action.
Visions of the World then applied to Companies House to close the company, which was objected to by Timeshare Task Force whilst claims were being dealt with.
A Section 75 claim was submitted to Barclays who agreed to refund the £299 in full.
Note – there are no fees whatsoever charged to consumers seeking help regarding timeshare and related products by Timeshare Task Force (managed by KwikChex). This is a free service.