Trapped timeshare owners who paid thousands to get out of their contracts are being ‘palmed off’

Credits: The Mirror, By Andrew Penman, 17/10/18

Trapped timeshare owners who paid thousands to get out of their contracts are being ‘palmed off’

‘Couple were desperate to sell their timeshare when the annual fees reached £1,500 so paid International Timeshare Refund Action Limited, or ITRA, to help them’

So far ITRA have done very little, getting me to do most of their work,” Laura says.

“After four years I am now informed that I still own the week in Scotland and am therefore liable for maintenance arrears of £742,” said Anthony.

“We paid ITRA over £5,000, this was over two years ago,” says Julie.

Above excerpts and read the full article: https://www.mirror.co.uk/news/uk-news/trapped-timeshare-owners-unwanted-weeks-13431301

If you believe you have been affected by a scam you can report it to KwikChex: https://kwikchex.com/consumers/

They always answered my emails quickly and were polite, courteous and professional at all times

I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided.

I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business].

When [the timeshare relinquishment business] refused to communicate, KwikChex continued to provide support and advice which enabled me to make a claim under Section 75 of the Consumer Credit Act which resulted in me obtaining a full refund.

KwikChex were able to provide information to assist my claim that I had been unable to obtain from anywhere else.

They always answered my emails quickly and were polite, courteous and professional at all times.

A great service.

(Reviewed June 2018)

View our Buy With Confidence Profile

Another judgement issued against ITRA in court – and this time they don’t even show up

International Timeshare Refund Action (ITRA) have once again had a judgement made against them in a court action brought by a consumer and supported by KwikChex.

On 4th June at Stoke-On-Trent County Court, ITRA were ordered to refund a consumer all the monies he paid to them plus costs – a total of over £5700. On this occasion, although fully aware of the proceedings, ITRA did not appear to defend the claim.

ITRA have lost several cases at courts across the UK in recent times after consumers took actions, citing misrepresentation and breach of contract. KwikChex has assisted many consumers that have complained that they have been pressured into paying thousands of pounds for supposed timeshare relinquishment and claims services which were never delivered.

The consumer in the latest case thanked KwikChex for the help provided and said that the judge had commended KwikChex for the work being done and for providing free assistance.

Update on ITRA & ECC

In recent times, after a run of defeats in court and adverse publicity,  those behind ITRA appear to be abandoning the ITRA brand and switching to their newer ECC brand, (European Claims Centre or European Consumer Claims). ECC is being operated by the same people from the same locations as ITRA. Complaints and concerns are already emerging about ECC and the Advertising Standards Authority (ASA) have already upheld a complaint against the business  for misleading advertising, with the ruling clearly identifying their close association with ITRA – see link to ruling – https://www.asa.org.uk/rulings/european-claims-centre-llc-a16-334571.html

Timeshare Task Force responds to over 1000 consumer requests for assistance in 11 months

Since the launch  of the new Timeshare Helpline, in July 2017 the Timeshare Task Force operated by KwikChex, has received and responded to over 1000 requests for assistance and successfully resolved half of these, with the remainder receiving ongoing support.
As a provider of evidence and witness statements the TTF has helped secure:
•       The convictions of 3 persons involved in rogue activities
•       Multiple arrests
•       4 Judgements in favour of consumers in County Court proceedings against ITRA
•       The closure of numerous websites and businesses, including EZE Group
Consumers have been assisted with refunds totalling over a quarter of a million pounds.
All assistance to consumers is completely free, with funding being provided by the Resort Development Organisation (RDO), the representative organisation for timeshare developers in Europe.
The Task Force has a 5 star Trading Standards Approved rating, with outstanding feedback – see example below.
“Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens’ Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them!”
See more reviews and details of our Trading Standards vetted & approved accreditation – https://www.buywithconfidence.gov.uk/profile/kwikchex/24358/

They resolved my problem and lifted a big weight from my shoulders

The staff at the Timeshare Task Force were very professional and knowledgeable about the timeshare industry. I found them online when I was looking for help to get out of a timeshare contract. It was a huge relief to know they were backed by Trading Standards; there are so many timeshare scams online, it’s difficult to know who to trust.

They were fantastic, they listened to my concerns and took a full history of the contract details. They resolved my problem and lifted a big weight from my shoulders.

The service was completely free which is amazing in view of the time and effort they put in. I would thoroughly recommend the Timeshare Task Force and in particular I would like to thank Gemma and Lucy for their excellent support throughout the whole process.

(Reviewed April 2018)

View our Buy With Confidence Profile

Serial offender Frank Madden sentenced to 40 months imprisonment

Francis (Frank) Madden was yesterday (Tuesday 01 May) sentenced to 40 months imprisonment for scamming consumers in a supposed holiday discount scheme.

The sentence was handed down after he changed his plea to guilty on reduced charges.

Madden was previously convicted on two occasions and was actually under a suspended sentence when KwikChex detected him involved in the same activities again. http://www.dailymail.co.uk/money/news/article-3094117/Investigators-suspect-fraudster-targeting-elderly-scams-incredibly-say-t-afford-prosecute-savage-cuts.

After luring people in to meetings with thousands of cold calls, he pressured his victims, many of whom were elderly, into parting with large sums of money, telling them they would enjoy fantastic holidays in return – but there was no substance at all – holidays were hardly ever available and people had to pay big supplements if they did want to go on trips.

In 2012 he was sentenced to six months in prison suspended for 24 months after admitting eight counts of unfair trading. The offences related to the company Hotweeks. Victims then were conned out of up to £2,000 to get discounts on accommodation, flights and cruises.

We are very pleased that justice hast been done, having reported Madden’s latest activities to Trading Standards and provided evidence, and a witness statement. The persistence of Trading standards Officers, should be recognised in achieving this result.

His co-defendant Claire Garland, admitted two counts of failing to provide cancellation rights, and was sentenced to a 12 month conditional discharge after it was accepted that Madden had used her as a ‘puppet’ and she had been left in considerable debt by his criminal activities.

Madden’s conviction comes hard on the heels of those of father and daughter Dominic and Stephanie O’Reilly of EZE Group, who pleaded guilty in November to offences relating to the selling of another bogus holiday-based product known as ‘Leisure Credits’. They are currently awaiting sentencing. Again, KwikChex as part of our Trading Standards Approved  Timeshare Task Force activities, provided evidence and a witness statement to Trading Standards.

If you believe you have been affected by a scam you can report it to KwikChex: https://kwikchex.com/consumers/

EZE Group Update 1st May

We have been informed that the sentencing hearing for EZE Group and Dominic  & Stephanie O’Reilly did not take place yesterday (30th April) as applications have been made by the EZE defence.
We will issue further updates when more information is available.
1 2 3 47