I can’t thank Chris and his team enough for their advice and guidance

I can’t thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid to [a timeshare related business/name removed by BWC admin’] for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing investigation into the company.

A salutary lesson not to be persuaded into accepting a “free” holiday without knowing the name of the company proposing to make the sales presentation.

(Reviewed August 2018)

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I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations

Very helpful service which was a breath of fresh air given our experience that the timeshare sector is full of scammers.

Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute with the timeshare co. They resolved the problem very quickly, We had felt we were up against a brick wall and were sceptical of seeking help since everyone we had previously contacted had tried to enrol us in yet another timeshare (or similar) scheme.

I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations.

(Reviewed August 2018)

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They always answered my emails quickly and were polite, courteous and professional at all times

I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided.

I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business].

When [the timeshare relinquishment business] refused to communicate, KwikChex continued to provide support and advice which enabled me to make a claim under Section 75 of the Consumer Credit Act which resulted in me obtaining a full refund.

KwikChex were able to provide information to assist my claim that I had been unable to obtain from anywhere else.

They always answered my emails quickly and were polite, courteous and professional at all times.

A great service.

(Reviewed June 2018)

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Another judgement issued against ITRA in court – and this time they don’t even show up

International Timeshare Refund Action (ITRA) have once again had a judgement made against them in a court action brought by a consumer and supported by KwikChex.

On 4th June at Stoke-On-Trent County Court, ITRA were ordered to refund a consumer all the monies he paid to them plus costs – a total of over £5700. On this occasion, although fully aware of the proceedings, ITRA did not appear to defend the claim.

ITRA have lost several cases at courts across the UK in recent times after consumers took actions, citing misrepresentation and breach of contract. KwikChex has assisted many consumers that have complained that they have been pressured into paying thousands of pounds for supposed timeshare relinquishment and claims services which were never delivered.

The consumer in the latest case thanked KwikChex for the help provided and said that the judge had commended KwikChex for the work being done and for providing free assistance.

Update on ITRA & ECC

In recent times, after a run of defeats in court and adverse publicity,  those behind ITRA appear to be abandoning the ITRA brand and switching to their newer ECC brand, (European Claims Centre or European Consumer Claims). ECC is being operated by the same people from the same locations as ITRA. Complaints and concerns are already emerging about ECC and the Advertising Standards Authority (ASA) have already upheld a complaint against the business  for misleading advertising, with the ruling clearly identifying their close association with ITRA – see link to ruling – https://www.asa.org.uk/rulings/european-claims-centre-llc-a16-334571.html

Timeshare Task Force responds to over 1000 consumer requests for assistance in 11 months

Since the launch  of the new Timeshare Helpline, in July 2017 the Timeshare Task Force operated by KwikChex, has received and responded to over 1000 requests for assistance and successfully resolved half of these, with the remainder receiving ongoing support.
As a provider of evidence and witness statements the TTF has helped secure:
•       The convictions of 3 persons involved in rogue activities
•       Multiple arrests
•       4 Judgements in favour of consumers in County Court proceedings against ITRA
•       The closure of numerous websites and businesses, including EZE Group
Consumers have been assisted with refunds totalling over a quarter of a million pounds.
All assistance to consumers is completely free, with funding being provided by the Resort Development Organisation (RDO), the representative organisation for timeshare developers in Europe.
The Task Force has a 5 star Trading Standards Approved rating, with outstanding feedback – see example below.
“Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens’ Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them!”
See more reviews and details of our Trading Standards vetted & approved accreditation – https://www.buywithconfidence.gov.uk/profile/kwikchex/24358/
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