Urgent advice for timeshare owners

STOP! & Check

Self-protection for timeshare owners against exit & claims scams


The number of  timeshare owners being scammed multiple times by fraudulent timeshare exit and claims businesses has been increasing.

KwikChex, which manages the Trading Standards accredited Timeshare Task Force has produced advice for timeshare owners to help them avoid the scams. 

STOP! & Check will help owners deal with the cold-callers and the cunning deceptions.

Thousands of timeshare owners have fallen victim to exit and claims fraud scams and the award-winning Timeshare Task Force team continues to receive new
reports and requests for assistance every day from distressed owners. Very often we are able to help owners recover their money – but that’s not always the case, because the scammers have ways of making things very difficult. 

Ideally, we want to help protect timeshare owners before they have lost money. We are launching an information campaign designed to stop the scams called STOP! & Check to help prevent scams.

STOP! – the cold calls

Around 90 % of scams against timeshare owners originate from cold calls. To Date, KwikChex has never had a report of a wholly honest unsolicited approach to a timeshare owner. If you haven’t requested contact, don’t engage with people you don’t know by phone, email or text. Often, they will start by saying they are from an official organisation and have your details from a central timeshare owners database.

These are lies. Stop them in their tracks and tell them they will be reported and to delete any information they have on you immediately.

If you are being pestered frequently

  1. Ask your phone service provider what call-blocking options they have to help you.
  2. Contact your national data protection authority. Click here to find yours.
Image of a telephone - Urgent advice for timeshare owners
Image of two people wearing suits with their identities hidden

STOP! – the so called agents and brokers

The vast majority of scammers are unregulated and unqualified. They may say they work with lawyers and experts, but if they cannot produce written proof of proper accreditation themselves, do not engage with them. They have nothing worthwhile to offer you, and you are at extreme risk of losing money.

Check – your timeshare status and what relinquishment options you have

Many timeshare companies have exit options. If you simply no longer can or want to use your timeshare, contact your timeshare company / resort first. Scammers will do everything they can to persuade you not to do this, but even if you are behind on payment of annual fees it’s the first thing you should do as many people have found out too late (before paying for an unnecessary exit service) that their timeshare had already been cancelled or there were free and lower cost exit options.

Image of a pencil drawing a tick on a checkbox

Check - the viability of any compensation claim you may have

In addition to timeshare exits, owners are often lured in with promises of substantial financial compensation. Some owners may well be entitled to compensation if laws or regulations were broken during the sales process or contracts breached – but very many are distraught after paying thousands for ‘legal’ help services only to find they have been scammed, or may not receive compensation for other reasons. Even when using a regulated / qualified business, insist on receiving a written, detailed viability report prior to signing a contract or paying monies. 

Say that it should include the following:

  •  A detailed description of the services to be provided and the identity and qualifications of who will provide the service.
  • A statement of the likelihood of success of the claim and how long the process is likely to take.
  • A statement of any risks involved, such as additional costs, or the possibilities of non-payment of any sum awarded (for example in the case of the insolvency of the business you are claiming against).
  • Ask them to advise you if you may have alternative options to make a claim, such as with your bank, credit card provider or ombudsman service.

STOP! & Check with appropriate, accredited organisations

Using the STOP & Check advice will really help ensure you do not become one of the thousands of timeshare owners that become victims of fraudulent timeshare exit & claims businesses. 

This information has been provided by the Timeshare Task Force, which is accredited by UK Trading Standards and is managed by KwikChex, an award-winning investigations, verification and resolutions business. Free assistance is available via the website. All details regarding the service, how it is funded and who we work with are also provided on the website timesharetaskforce.org. 

Verification of the integrity of the service and verified feedback from timeshare owners is available on our Buy with Confidence profile.

5 people in an office environment
You can double-check any information you receive from KwikChex resources with the following authorities and official consumer protection organisations, or go to them directly for help.

for compensation claims in the UK when timeshare purchases
have been are made by credit card or a loan